Call or Chat

Skindeep
Skindeep Posts: 16 Observer
in F-Secure Internet Security

If you have a problem with the software and need support there is this forum, the help and faq files or the "Call or Chat" option, great stuff but what if a user can't find the answer they are looking for and are deaf and dumb!  The "Call or Chat" option is a fat lot of use in those circumstances?  The "Contact" link at the bottom of each page like so many "Contact" links on providers sites just takes you on a trip where you end up where you started just as I have now.

 
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Comments

  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    Hi skindeep,

     

    Did you have any issues in contacting our support through the chat or phone option? You can call our F-Secure support based on the service hours mentioned here.

     

    I see you already have a post in the SAFE board about an issue. Do you still have the issue? Please let us know so we can help you further.

     

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  • Skindeep
    Skindeep Posts: 16 Observer

    I made the mistake of assuming it was chat as in talk, so I'm pleased you have corrected me.  Thank you very much.

     
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  • Skindeep
    Skindeep Posts: 16 Observer

    Thank you for replying.  Yes I solved the problem by releasing the licence, uninstalling then reinstalling, all running perfectly now thank you.

     
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  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    Appreciate the update, Skindeep! Glad to know your issue has been sorted.

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