Call or Chat

Skindeep

If you have a problem with the software and need support there is this forum, the help and faq files or the "Call or Chat" option, great stuff but what if a user can't find the answer they are looking for and are deaf and dumb!  The "Call or Chat" option is a fat lot of use in those circumstances?  The "Contact" link at the bottom of each page like so many "Contact" links on providers sites just takes you on a trip where you end up where you started just as I have now.

 

[Deleted User]

Hi skindeep,

 

Did you have any issues in contacting our support through the chat or phone option? You can call our F-Secure support based on the service hours mentioned here.

 

I see you already have a post in the SAFE board about an issue. Do you still have the issue? Please let us know so we can help you further.

 

Simon

If the user has hearing and speech difficulties then phone support may not be an option, but the Chat service should work, as that is just like typing messages back and forth, similar to texting.

Skindeep

I made the mistake of assuming it was chat as in talk, so I'm pleased you have corrected me.  Thank you very much.

 

Skindeep

Thank you for replying.  Yes I solved the problem by releasing the licence, uninstalling then reinstalling, all running perfectly now thank you.

 

[Deleted User]

Appreciate the update, Skindeep! Glad to know your issue has been sorted.