Call or Chat

SkindeepSkindeep Posts: 16
in F-Secure SAFE

If you have a problem with the software and need support there is this forum, the help and faq files or the "Call or Chat" option, great stuff but what if a user can't find the answer they are looking for and are deaf and dumb!  The "Call or Chat" option is a fat lot of use in those circumstances?  The "Contact" link at the bottom of each page like so many "Contact" links on providers sites just takes you on a trip where you end up where you started just as I have now.

 
Ukko
1Like

Accepted Answer

Comments

  • LakshLaksh Posts: 4,444 Community Manager

    Hi skindeep,

     

    Did you have any issues in contacting our support through the chat or phone option? You can call our F-Secure support based on the service hours mentioned here.

     

    I see you already have a post in the SAFE board about an issue. Do you still have the issue? Please let us know so we can help you further.

     

    UkkoSkindeep
    2Like
  • SkindeepSkindeep Posts: 16

    I made the mistake of assuming it was chat as in talk, so I'm pleased you have corrected me.  Thank you very much.

     
    Laksh
    1Like
  • SkindeepSkindeep Posts: 16

    Thank you for replying.  Yes I solved the problem by releasing the licence, uninstalling then reinstalling, all running perfectly now thank you.

     
    Like
  • LakshLaksh Posts: 4,444 Community Manager

    Appreciate the update, Skindeep! Glad to know your issue has been sorted.

    Like
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