non renewal of existing security

Hello,

Sorry for my ask/reply.

Do you mean that you not able to use this options:

https://www.f-secure.com/en/web/home_global/renew

Like My F-Secure Account Portal (SAFE/Total) or certain direct page (other F-Secure software)?

If yes (or not) - which F-Secure software you want to renew and which website is not accesible? Or maybe there some of "mistake" description under website - or how it looks?

Sorry for my reply.

Thanks.

Firstly, I would check with your bank that the payment has gone through, then you will need to Contact Support by Phone or Chat to resolve any account related issues.  

Hello,

There was response maybe about something - which can be valid for your experience (maybe there global trouble); but anyway it can be valid for your situation:

 https://community.f-secure.com/t5/F-Secure-SAFE/non-renewal-of-existing-security/m-p/94137/highlight/true#M16713

Maybe you able to re-check this reply and follow suggestions.

Sorry for my reply. Thanks.