non renewal of existing security

flaherty

22

Simon

 

 

Larryb52

cannot get the website to renew my license and I cannot get any at chat to ever get on any answers to this?

Ukko

Hello,

 

Sorry for my ask/reply.

 

Do you mean that you not able to use this options:

https://www.f-secure.com/en/web/home_global/renew

 

Like My F-Secure Account Portal (SAFE/Total) or certain direct page (other F-Secure software)?

 

If yes (or not) - which F-Secure software you want to renew and which website is not accesible? Or maybe there some of "mistake" description under website - or how it looks?

 

Sorry for my reply.

 

Thanks.

flaherty

I have a standing order for my security but I'm blocked from this years renewal ?

Simon

Firstly, I would check with your bank that the payment has gone through, then you will need to Contact Support by Phone or Chat to resolve any account related issues.  

Larryb52

just refuses to renew and wait for a e-mail, ends on the 17th...

Ukko

Hello,

 

There was response maybe about something - which can be valid for your experience (maybe there global trouble); but anyway it can be valid for your situation:

 

 https://community.f-secure.com/t5/F-Secure-SAFE/non-renewal-of-existing-security/m-p/94137/highlight/true#M16713

 

Maybe you able to re-check this reply and follow suggestions.

 

Sorry for my reply. Thanks.

flaherty

I have a rolling account by direct debit, my subscription has been taken but I have lost my F-Secure

flaherty

tb