Freedome DNS leak after latest update (Windows)

Unknown
Unknown
in F-Secure FREEDOME

So, ever since the latest update v. 1.14.3612.0 i suffer from a DNS leak?

Using https://ipleak.net/ i notice one of the listed  name servers belong to my ISP.

Happens no matter what location/server i select in Freedome.

 

 I am using Windows 10 x64 Version 1703 (OS Build 15063.138).

 

Anybody else got this problem?

 

I have not changed any network settings lately or nothing like that.

Portti83Mysticizapeppermint
3Like

Accepted Answer

Comments

  • Mysticiza
    Mysticiza Posts: 24 Explorer

    I'm having it too. Ipleak-service knows my ISP though Freedome is on.

    1Like
  • Unknown
    Unknown

    It looks like my DNS queries are sent to my ISP's server for resolving and the Freedome ones are not used..

    Happens only on Windows though, everything still works fine on Android.

     

    Like
  • Ben
    Ben Posts: 2,641 F-Secure Product Expert

    Hi, 


    Could you tell us with which browser (and version) you are observing this behavior? 
    Have you tried clearing your cache and restarting the browser?

    Is this page also revealing your information?

     

    1Like
  • Mysticiza
    Mysticiza Posts: 24 Explorer

    For me this happens with all browsers. And yes that test also reveals my ISP, I tested with the latest versions of Firefox 53.0, Edge, Internet Explorer and Chrome 58.0.3029.81 so I think it's not browser related. Emptying caches is also no help.

    1Like
  • Unknown
    Unknown

    64-bit versions of Firefox 53.0 and Microsoft Edge 40.15063.0.0

    dnsleaktest.com also lists my ISP dns server.

    And If i use the command line tool nslookup to look up an address it shows my ISP DNS server as "Default Server".

    Problem persists whether i flush the cache or not, reboot the computer or restart Freedome etc. no matter what i do.

    Mysticiza
    1Like
  • Waf
    Waf Posts: 7 New Member

    I think I am having the same problem. Is this not quite serious - that Freedome does not work properly with Windows 10? I have tried enabling the "turn off smart multi-homed name resolution" setting in Windows, and while this seems to improve matters (as far as I can tell) it does not resolve the problem. (When I use ipleak.net I still see 11 servers listed under "DNS Addresses" - 10 of these from my ISP).

     

    Is there a workaround, or is this something that needs to be fixed in Freedome?

    1Like
  • Unknown
    Unknown
    @Waf wrote:

    I think I am having the same problem. Is this not quite serious - that Freedome does not work properly with Windows 10? I have tried enabling the "turn off smart multi-homed name resolution" setting in Windows, and while this seems to improve matters (as far as I can tell) it does not resolve the problem. (When I use ipleak.net I still see 11 servers listed under "DNS Addresses" - 10 of these from my ISP).

     

    Is there a workaround, or is this something that needs to be fixed in Freedome?

    I also tried disabling "smart multi-homed name resolution" via group policy but it has no effect whatsoever. I have been using Freedome on Windows 10 for quite some time now, never had this problem before. I swear it started right after i updated to the latest version.

     

    This does have quite an effect on browsing privacy, being that currently each website name you visit ends up in your ISP DNS, just like as if you weren't using a VPN at all.

    Like
  • Ben
    Ben Posts: 2,641 F-Secure Product Expert

    Could you check that the DNS is disabled for other interfaces than FreedomeVPNConnection when Freedome is connected?

     

    60D2C90A.PNG

     

    Currently we are still unable to reproduce this issue on our end. 

    1Like
  • Waf
    Waf Posts: 7 New Member

    Please explain in more detail how I access the screen you want me to check. I have been unable to find it.

    Thanks

    1Like
  • Mysticiza
    Mysticiza Posts: 24 Explorer

    I can get that exact same screen when I go to IPV4 properties via properties of my ethernet device. If I go to the same screen via Freedome's properties the DNS-server list is empty.

    1Like
  • Ben
    Ben Posts: 2,641 F-Secure Product Expert

    You can find this settings in the control panel under the network settings, select the correct network then choose "Properties".
    Under the Networking tab select "Intenet Protocol Version 4(TCP/IPV4)" and again "Properties" then advanced.
    Finally check under the DNS tab.

    1Like
  • Waf
    Waf Posts: 7 New Member

    When I go to "Network Connections" I see three settings:- FreedomeVPN, Local Area, and Wireless.

     

    Taking these in turn:-

     

    a) with Freedome and TCP/IPv4 the DNS box is empty, as it is with TCP/IPv6

     

    b) with Local Area and TCP/IPv4 the DNS box has "Freedome" but with PCP/IPv6 the DNS box is empty

     

    c) with Wireless, the boxes with both TCP/IPv4 and TCP/IPv6 are blank [as in a)]

     

    Hope this helps

    1Like
  • Unknown
    Unknown

    My local ethernet adapter has "Freedome" in the DNS but FreedomeVPNConnection has empty box.

    Like
  • Ben
    Ben Posts: 2,641 F-Secure Product Expert

     

    @Waf wrote:

     

     

    c) with Wireless, the boxes with both TCP/IPv4 and TCP/IPv6 are blank [as in a)]

     

     

    That should not happen unless something is changing the value back. It should be Freedome when connected.
    @FormerMemberFreedomeVPNConnection should indeed be empty

    1Like
  • Waf
    Waf Posts: 7 New Member

    So, is this a problem with my settings, or with Freedome?

     

    Please advise.

     

    1Like
  • Tioz01
    Tioz01 Posts: 10

    I checked my freedome at home yesterdays and had no leaking DNS.

    Seems to be special for your environment.

    1Like
  • Mysticiza
    Mysticiza Posts: 24 Explorer

    I'm having the problem and only page blank is FreedomeVPNConnection.

    1Like
  • Ben
    Ben Posts: 2,641 F-Secure Product Expert

    We would need futher logs to investigate these problems. If you have this kind of problem and have done it yet, please get in touch with our support by phone or chat.

    1Like
  • Unknown
    Unknown
    @Tioz01 wrote:

    I checked my freedome at home yesterdays and had no leaking DNS.

    Seems to be special for your environment.

    Are you also using Windows 10? If so, do you have the Creators Update (v.1703) installed?

     

    To me there's two things that changed lately.. And i would assume this problem has something to do with them..

     

    1. I installed the aforementioned update to Windows
    2. Updated Freedome to latest version.

     

     

    .jpeg

    Like
  • Tioz01
    Tioz01 Posts: 10

    yes to both.

    I used opera for my tests. I can check it again with other browser this afternoon

    1Like
  • Tioz01
    Tioz01 Posts: 10

    also no Leak with Chrome. sorry

    1Like
  • peppermint
    peppermint Posts: 1

    Also have the problem here. OS win10 home x64 creators update. Quite disappointing that Freedome had no failsafe for this. I am unable to find a fix so far. About 130 days left on my sub.

     

    I'm a fairly casual user (as in not experienced in VPN related issues), and I am willing to bet many other Freedome users do not even realize this could be happening. I chose Freedome for it's simplicity. And I really don't want to change to another provider, but the lack of official response to take this seriously, and to fix this, is rather underwhelming. If I am wrong, then please provide an update on how this is being resolved. Thank you.

     

    I check https://ipleak.net/ few times a week as a habit, and noticed the DNS leak yesterday. Today looks no different.

     

    Calling customer service might not be the best suggestion, as it leaves everyone else affected unknowing and compromised. And that is why I am leaving you with a post here instead.

    1Like
  • Mysticiza
    Mysticiza Posts: 24 Explorer

    Yeah, I have no intend using Freedome until this is fixed though I think we are not getting any refunds.

    1Like
  • Parham
    Parham Posts: 109 Enthusiast

    Hi

     

    the best and most secure way is that contact with F-Secure Tech Support via Chat or Phone

     

    they will handle it as soon as possible, in Community process may forward slower.

    and for such this cases, they have chat/phone support.

    1Like
  • Ben
    Ben Posts: 2,641 F-Secure Product Expert

    Hi all,

     

    We have now identified the problem and currently have  workarounds for those cases.

     

    The problem will be fixed in the next release which should be available in the coming weeks.

    In the mean time you can get in touch with our support for further instructions or receive the workarounds.

    Laksh
    2Like
  • RTJ
    RTJ Posts: 4

    Hi.

    I also have DNS leak, but your chat is ofline and can't help me.

     

    Could you please just provide the workaround.

    Thank you.

    1Like
  • Ben
    Ben Posts: 2,641 F-Secure Product Expert

    Hello @RTJ

    As this is an advanced workaround, we would prefer to provide it with the guidance of one of our support agent. 
    Did you try to call us as well?

    1Like
  • Unknown
    Unknown
    @Ben wrote:

    Hello all, 

     

    We just released Freedome 1.15 for Windows for first time installers i.e. you will need to download it
    from our pages and install on top of your current installation. 

    This version should correct the DNS-leak reported.

     

     

    Indeed it does. Thank you!

    Like
  • RTJ
    RTJ Posts: 4

    Yes. It works.

    Thanks

    1Like
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