How to activate Code for F-Secure Total Security und VPN - 2 years / 3 devices from Amazon

I have bought a Code for F-Secure Total Security and VPN - 2 years / 3 devices from Amazon.de. How can I activate this code? I created already 2 accounts , but I was not able to install the right package. On my PC is now SAVE installed and I am not able to use my code from Amazon. Please can you help me? The information from Amazon how to install seems to be not correct.

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FÜR TOTAL SECURITY UND VPN-BENUTZER Sie sind neu bei F-Secure? Erstellen Sie ganz einfach ein neues "My F-Secure"-Konto: 1. Öffnen Sie den folgenden Link, um ein "My F-Secure"-Konto zu erstellen: URL: www.f-secure.com/totalbox 2. Erstellen Sie Ihr Konto. 3. Geben Sie Ihren Abonnementcode ein. 4. Wählen Sie "Gerät hinzufügen" und wählen Sie aus, wie Sie das Installationsprogramm erhalten möchten (Download, Link in einer E-Mail oder SMS) 5. Laden Sie das Installationsprogramm herunter und führen Sie die Installation auf dem Gerät durch. 6. Sie erhalten eine E-Mail mit der Anweisung zur Installation von F-Secure Freedome. Sobald die Installation abgeschlossen ist, werden Sie aufgefordert, sich mit Ihren My F-Secure-Konto anzumelden.

Best Answer

  • UkkoUkko Posts: 2,974 Superuser
    Accepted Answer

    Hello,

     

    Sorry for my reply. I also just F-Secure user.

     

    Not sure that there is possible to register two accounts with one subscription/license.

     

    So maybe can be ask:

     

    FIRST:

    --> Do you have experience about step, when you asked to type your subscription/license?

     

    your provided URL (or directly: https://my.f-secure.com/register/totalbox ) with my experience work like that:

     

    --> I fill the forms and enter.

    --> pop-up ask me to add "subscription". 

     

    SECOND:

    OR if you already have account, but subscription not activated there - maybe you able to re-check "payment/order"-tab ; maybe there can be available buttons/options like "add subscription" (where campaign-name will be as "totalbox").

     

    THIRD:

    If you mean that you have account with activated subscription already, but you get just F-Secure SAFE under your desktop. So situation can be valid, because "F-Secure Total Security and Privacy" about two solutions: F-Secure SAFE and F-Secure Freedome. And you have to install both of them (if you want to use both software)

     

    When you login to My F-Secure Account (not sure which URL can be valid - but you able to switch for My Account from F-Secure pages or maybe mail-letters have direct URLs) - > but it same place, where you able get installer for F-Secure SAFE.

    There should be also "tab" about F-Secure Freedome (VPN) - where will be link for installer (or it can be under the mail-address as greeting-letter by F-Secure) Freedome/VPN.

    When you install it - you will be asked for the credentials (My F-Secure Account).  And after that - there will be activation for F-Secure Freedome VPN.

    =====

    Mainly you able to re-chec this Knowledgebase article:

    https://community.f-secure.com/t5/Total-security/What-should-I-do-when-I-buy/ta-p/86322

     

    And maybe there can be response from F-Secure Team with work-week days. So, sorry for my current reply.

     

    Thanks.

    Steff

Comments

  • TinaLTinaL Posts: 17

    Hi,

     

    The steps @Ukko provided are correct, if you wish to create a F-Secure Total account. However, if you find that the code is not accepted, then it is possible that you have created a F-Secure Safe account. The 2 types of accounts look the same, but because Total also includes Freedome, then it is not possible to use a Total code if you have a Safe account.

    I can see that this has been moved to support, where we have the option to look up the account and also check the code.

    UkkoSteff
  • SteffSteff Posts: 3
    Thanks for your help. I will try it later today in the evening. I have now two accounts created (both F-Secure Safe). It would be nice that these two accounts can be removed.
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