Reinstalling Freedome

ChrisDavis · February 2017

After a year of successful operation, now when I press 'Protection ON' I get a message "Fatal error - data required to run Freedome is missing or corrupted. Please reinstall the software." I have created an error report as requested. How do I reinstall it to re-establish the service?

Tapsucca · February 2017

Hi @ChrisDavis and thank you for your message,

Here is a few articles where customers are facing a similar issue:

https://community.f-secure.com/t5/F-Secure/Fatal-Error-Data-required-to-run/td-p/77421

https://community.f-secure.com/t5/F-Secure/Fatal-Error-Freedome-for-Mac/m-p/72604/highlight/true#M1886

Then you can download Freedome to your computer from our homepage:

https://www.f-secure.com/en/web/home_global/downloads

and active it by inputting your license key in to it from Subscription-tab.

ChrisDavis · February 2017

Dear Tapsucca

Many thanks for your response. I followed your instructions and went to the website to download Freedome. It went through a reinstall, did NOT ask me for a product code, and regrettably it does not seem to have solved the problem as the same message comes up when I try and turn Freedome ON.

I would welcome further advice.

Regards

Chris Davis

Tapsucca · February 2017

Hi @ChrisDavis and thanks for trying,

If those tricks didn´t help, we need to investigate this more and I will open a support ticket for you.

Our support will soon contact you directly via email.

Reinstalling Freedome

Comments

Categories