Reinstalling Freedome

ChrisDavis

After a year of successful operation, now when I press 'Protection ON' I get a message "Fatal error - data required to run Freedome is missing or corrupted.  Please reinstall the software."  I have created an error report as requested.  How do I reinstall it to re-establish the service?

Tapsucca

Hi @ChrisDavis and thank you for your message,


Here is a few articles where customers are facing a similar issue:


https://community.f-secure.com/t5/F-Secure/Fatal-Error-Data-required-to-run/td-p/77421


https://community.f-secure.com/t5/F-Secure/Fatal-Error-Freedome-for-Mac/m-p/72604/highlight/true#M1886


Then you can download Freedome to your computer from our homepage:

 

https://www.f-secure.com/en/web/home_global/downloads

 

and active it by inputting your license key in to it from Subscription-tab.

ChrisDavis

Dear Tapsucca

 

Many thanks for your response.  I followed your instructions and went to the website to download Freedome.  It went through a reinstall, did NOT ask me for a product code, and regrettably it does not seem to have solved the problem as the same message comes up when I try and turn Freedome ON.

 

I would welcome further advice.

 

Regards

 

Chris Davis

Tapsucca

Hi @ChrisDavis and thanks for trying,

 

If those tricks didn´t help, we need to investigate this more and I will open a support ticket for you.

 

Our support will soon contact you directly via email.