Fatal Error / Freedome for Mac

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Scholar

Fatal Error / Freedome for Mac

I have been running Freedome on my MacBook Pro (15" Yosemite 10.10.4) for a couple of months with no issues and suddenly got this morning a Fatal Error (Data required to run Freedome is missing or corrupted. Please reinstall the softwares). And I haven't done something extraordinary before my Mac was shut down.

I deleted Freedome.app, downloaded a fresh one, reinstall, restarted Mac and it's still the same error. So, has anyone ever come across the error like this and knows how to fix that. Thanks
1 ACCEPTED SOLUTION

Accepted Solutions
Scholar

Re: Fatal Error / Freedome for Mac

Fixed the issue by deleting FSFredome folder from Library/Application Support/F-Secure.

View solution in original post

8 REPLIES 8
Scholar

Re: Fatal Error / Freedome for Mac

Fixed the issue by deleting FSFredome folder from Library/Application Support/F-Secure.

View solution in original post

Scholar

Re: Fatal Error / Freedome for Mac

I have got the same problem and reinstalling does not help and also deleting the FSFreedome folder does not help either. I have OS X 10.11 El Capitan. What can I do now? The problem started 2 days before the 14 days Trial was over. Today I bought the license and the problem still goes on and on...Fatal Error Data required to run Freedome is missing or corrupted. Please reinstall the software.
F-Secure Product Expert
F-Secure Product Expert

Re: Fatal Error / Freedome for Mac

Hello Heinrich,

 

In addition to removing the app and deleting the folders "/Library/Application Support/F-Secure/FSFreedome" and "~/Library/Application Support/F-Secure/FSFreedome", could you try to also remove "Your F-Secure Freedome Key" from your login keychain (it's in Passwords category)?



Best Regards

-Ben

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Scholar

Re: Fatal Error / Freedome for Mac

Thanks, problem solved!
Heinrich
Novice

Re: Fatal Error / Freedome for Mac

hi

i have tried all the above but still i get the same fatal error message...its realy annoying...Smiley Sad

thais65

Scholar

Re: Fatal Error / Freedome for Mac

hi
i have tried all the above but still i get the same fatal error message...its realy annoying...Smiley Sad
Please someone help..THx

BY the way  i had to open a new account some how i cant log to the other one  (thais65) Smiley Surprised

Thaise65

F-Secure Product Expert
F-Secure Product Expert

Re: Fatal Error / Freedome for Mac

Hello Thais65,

 

Could you tell us which system you are running?

 

Also concerning your "first" Community account, do you get any error when you are trying to login with it?



Best Regards

-Ben

_________________________________

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
Scholar

Re: Fatal Error / Freedome for Mac

Hello Ben

Its Mac OS X El Capitan 10.11.

thaise65