Trying To Get Support - Dropping Connection; Cannot Reinstall; Cannot Get Support on Chat
Hello there forum peeps,
I have Freedome on 4 devices, android, iOS and windows with the exception of one device I have no problems. However my Windows 10 Microsoft Surface disconnects from the Internet approximately every 20 minutes. Cycling Freedom through disconnect and reconnect fixes the problem but it's annoying especially when listening to music or watching TV. It occurs on all VPN servers and countries and does not happen when Freedome is off.
I have tried to get some advice about this by contacting the F-Secure chat and it just sits there with: Waiting for Technician until I get bored and close the window down. Last time I tried I waited for over an hour then I hung up. (Hmm I think that's a Bob Dylan lyric.)
So I decided I would reinstall the program, and luckily I came here to see if there were any issues doing that and it seems that there are. The way I understand it, if I reinstall it will use one of my licenses, and since I am already using them all a reinstall will mean I won't be able to use my VPN at all until I can get someone from support to help me with the license problem. (See Problem Two above.)
So What I Want To Know
Is there a fix for the disconnection issue? How can I get support for this issue. If that fix involves reinstalling the program on Windows 10 how do I go about resetting the license.
Thank you in advance D.