Trying to renew in Orders and Payments, but no option to renew.

I am a VM customer and I am trying t renew my subscription. I have opened Orders and Payments, but there is no option to renew. I tried to do this yesterday, the last day of  the current subscription, but my connection wnet down.

 

All there is on the page is:

 

F-Secure SAFEExpired 31/12/20165 devicesManual renewal

 

 But it doesn't show anywhere I can renew.

 

Can anybody help?

Comments

  • SimonSimon Posts: 2,635 Superuser

    This is probably no help, but did you go to your SAFE Portal via your VM Portal?  I think that's what VM customers had to do originally to get F-Secure, but I've no idea if you still need to do that.

     

    Otherwise, I think only someone from F-Secure will be able to help, and that will probably be after the New Year holiday period.  You could create a Support Ticket and hopefully they will get back to you fairly soon.

  • LakshLaksh Posts: 4,442 Community Manager

    Hi Flyboy,

     

    As @Simon has suggested, kindly get in touch with our Support team as this needs further checking from their end regarding your account details.

This discussion has been closed.