I upgraded my phone and my subscription didn't transfer over

fuminshou48
fuminshou48 Posts: 2 Observer
in F-Secure VPN

Hi,

 

I upgraded my phone from an iphone 5s to an iphone 7 plus and restored from the most recent back-up on icloud.  For some reason my subscription didn't transfer with it.  Could someone help me restore my subscription?

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Comments

  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    Hi fuminshou48,

     

    May I know how you purchased your Freedome subscription? Was it purchased from the app store or is it a multi device subscription?

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  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    Thanks for keeping us posted, fuminshou48. Glad to know the license is transferred successfully.

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