I upgraded my phone and my subscription didn't transfer over

fuminshou48

Hi,

 

I upgraded my phone from an iphone 5s to an iphone 7 plus and restored from the most recent back-up on icloud.  For some reason my subscription didn't transfer with it.  Could someone help me restore my subscription?

[Deleted User]

Hi fuminshou48,

 

May I know how you purchased your Freedome subscription? Was it purchased from the app store or is it a multi device subscription?

fuminshou48

it was purchased as a multi device subscription. I restored my phone from a previous back up and it appears to have transfered properly now.

[Deleted User]

Thanks for keeping us posted, fuminshou48. Glad to know the license is transferred successfully.