subscription code does not work

Anixer · November 2016

I bought a license for 3 devices today, work on my iphone but not on my iMac.
It just says that the code does not work and I can not find anywhere how to fix it? Have had an old version of Freedome and I have removed the old and installing the new one twice.

[Deleted User] · November 2016

Hello Anixer,

Dragging it to the trash bin should already remove the app.

However, if you want to be more thorough do as follows.

Just remove it from /Applications. If you want to completely get rid of it:

- delete folders "/Library/Application Support/F-Secure/FSFreedome" and "~/Library/Application Support/F-Secure/FSFreedome"

- remove "Your F-Secure Freedome Key" from your login keychain (it's in Passwords category).

Let us know if it helps validating your license. If not could you share the exact error message?

Anixer · November 2016

RMGeorge · December 2016

I had a similar problem, after 4 call w the support center i asked for a refund. F-Secure has issues with multi platform licensing that looks like it started in 2013 and still is not resolved.

Cut your losses and ask for a refund.

[Deleted User] · December 2016

Hi @RMGeorge,

Glad that you have brought this to our notice. I have highlighted about your post to our support regarding your subscription issue for further escalation. They are checking on your subscription issue and will get back to you for further troubleshooting.

subscription code does not work

Comments

Categories