Unable to renew second subscription
First I want to express my disappointment with F-Secure support. I've now got 2 support requests open (the first I've ever opened with F-Secure) concerning seperate issues with my subscription. I won't go into the details of my first that's now 4 weeks old and untouched, but my second is what I'm posting here in hopes someone has an answer.
I've had 2 subscriptions for antivirus for a couple years, am very happy with the product. Recently it came time to renew and I took advantage of the offer to upgrade to SAFE. That went well for my first subscription but now every time I try to upgrade from the other machines with the second key I'm denied doing it thru the upgrade page as soon as it reads my email address saying I should log in and do it that way.
But when I do that, there's no record of that second key to upgrade, only the option to buy more licenses on the first key (without the upgrade discount). Meanwhile I have machines pestering users to upgrade every 6 hours or so.
And while I've had a support request in for 2 weeks I've only gotten one email asking if everything's ok now. But no one's helped yet! And at this point I'm not sure I want to continue with F-Secure.