Can't connect to freedom with tablet

Redstar
Redstar Posts: 5 New Member
in Privacy VPN

Hi. My freedom connects on my Huawei phone without issue, but since last night, it doesn't connect to any of the servers! Any idea how can I fix that? 

Like Awesome

Comments

  • Redstar
    Redstar Posts: 5 New Member

    Update: I disconnected the freedom on phone and now it's not even connecting on phone! 

    *Couldn't find a way to edit or delete the main post! 

    Like Awesome
  • [Deleted User]
    [Deleted User] Posts: 0

    Hi Redstar,

     

    Is there any error message when you try to turn on Freedome on your tablet? What happens when you try to turn on Freedome?

     

    You can edit a post by clicking on 'Options' in the right hand top corner of the post and selecting 'Edit Message'. Once you edit the message, click on post.

    Like Awesome
  • Redstar
    Redstar Posts: 5 New Member

    No. There is no error. Just stays on connecting (on both phone and tablet). I tried other servers, but it still doesn't connect Smiley Sad

    Like Awesome
  • [Deleted User]
    [Deleted User] Posts: 0

    Hi redstar,

     

    I would like to know which version of Freedome is installed on your phone/tablet and what is the OS version on your devices? Is it running the latest version of Freedome?

    Like Awesome
  • Redstar
    Redstar Posts: 5 New Member
    Yes. It's running the latest version of freedom on Android lollipop
    Like Awesome
  • Bjorne
    Bjorne Posts: 2 New Member
    I have the same issue on my s7 edge running marshmallow and freedom v. 2.1.6.3757
    Like Awesome
  • Bjorne
    Bjorne Posts: 2 New Member
    Seems like it's just a few servers it cannot connect to, Sweden is one of the affected.
    Like Awesome
  • [Deleted User]
    [Deleted User] Posts: 0

    Hi Redstar and Bjorne,

     

    How about trying to restart the device and retry the connection? Does it work?

    May I know if you are trying to turn on Freedome in a WiFi connection? Did you try to connect in a different network and see if it works?

     

     

    Like Awesome
  • Redstar
    Redstar Posts: 5 New Member
    I've tried rebooting, clearing cache and data, using both wifi and data, but none of them helped. Still can't connect
    Like Awesome
  • [Deleted User]
    [Deleted User] Posts: 0

    Hi redstar,

     

    In that case, please open a support ticket with our team in order to investigate further.

    Like Awesome
This discussion has been closed.

Categories