failure to install/update

hi i had the internet package ......the 2015 one well i get a update notice i tried to do it several times but it would keep failing.....so i got the install from the web site it removed the old version and tried to install the new one failing .....now my system has no protection what is going on .....i am windows 7 ....how do i fix this
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Hello,
Sorry for my reply.
But what certainly comes with mistake? During which step or... with which words comes by installation (or trouble happened before any of installation steps)?
As you now have a partial or damaged installation, your best bet would be to use the F-Secure Uninstallation Tool to completely remove your current version, and start again from scratch. Once you've completed the reinstall, come back to us if you still have the update issue, but my guess is it should be fine with a clean install.
OK, you said you "used the download from website which did the uninstall of the old version" - so, does that mean you haven't actually used the F-Secure Uninstallation Tool yet? If so, then I suggest that you do, as the basic removal that the downloaded installer does, isn't as thorough as the Uninstallation Tool.
If you have already used the Uninstall Tool, rebooted, reinstalled, and rebooted again, and still have the update issue, then, assuming you have no other conflicting security software on your machine, I think you will need to raise a Support Ticket, attaching an FSDIAG from the Support Tool, so that the tech guys can see what might be going on.
thanks
same thing faliure ......and i have nothing on the system that would stop it i removed it all......i added in the report thing u told me to run thanks for that ..