f secure found 2 malware it cannot handle - what to do now?

Result: 2 malware found Trojan.JS.Agent.KVR (virus) Trojan:JS/Kavala.D (virus)

 

any ideas what i do now?  thanks

Accepted Answer

Comments

  • Simon
    Simon Posts: 2,661 Superuser

    There are some types of malware F-Secure cannot remove, such as zipped files.  Try this:

     

    https://www.malwarebytes.org/

  • Avisitors
    Avisitors Posts: 54

    Hi

    Have you attempted to delete trojan while the fs cannot clear risk up?

  • Chameni
    Chameni Posts: 235

     

    Hi trimom,

     

    Welcome to the F-Secure Community.

     

    Sorry to about this issue, I would suggest to open a support ticket in order for our support agent to assist on this Malware issue. Please do attach the scanning report too for further investigation.

     

    Thank you.

  • Chameni
    Chameni Posts: 235

     

    Hello trimom,

     

    Thank you for the update, we're glad all is sorted out now. Please monitor on it and revert back if you need further assistance.

     

    You can refer here for our Contact Support telephone number.

     

    Thank you.

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