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Result: 2 malware found Trojan.JS.Agent.KVR (virus) Trojan:JS/Kavala.D (virus)
any ideas what i do now? thanks
There are some types of malware F-Secure cannot remove, such as zipped files. Try this:
Have you attempted to delete trojan while the fs cannot clear risk up?
Welcome to the F-Secure Community.
Sorry to about this issue, I would suggest to open a support ticket in order for our support agent to assist on this Malware issue. Please do attach the scanning report too for further investigation.
Thanks for the replies
I couldnt access f secure help online or by telephone
i tracked the files shown on the scan report and deleted them - i scanned again and report came back clan so hopefully sorted
Thank you for the update, we're glad all is sorted out now. Please monitor on it and revert back if you need further assistance.
You can refer here for our Contact Support telephone number.