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dobba · April 2016

Hi using f secure safe as recommended by virginmedia. Installed no roblem , ran for a couple of days but wont update since last sunday ( 3rd april 2016). Any body else have this problem or is there something i havent done ? Thanks

Simon · April 2016

Hi, have you checked in your SAFE Portal to make sure your subscription is still active? Although, if it wasn't, I think the app would tell you that.

At this time, all I can suggest is that you have a look at: https://www.f-secure.com/en_GB/web/home_gb/support-tools, and try running both the FSAUA-reset, and the fsdbupdate for Windows tools, and see if that triggers the updates.

Other things to possibly check:

- Could FS updates be being blocked by a third party firewall?

- Have you run the Virgin Media Removal Tool to ensure that all traces of the Virgin Media suite have been removed?

That's all I can think of at the moment, but maybe somebody else will have some further advice or suggestions.

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