Freedome Fatal Error

PJ72PJ72 Posts: 2
in F-Secure FREEDOME

Hey, 

Installed Freedome on wife's Macbook Air. A few days later it just reports: Fatal Error, Data required by Freedome is missing or corrupt, please re-install software. 

Reinstalling doesn't help and Freedome just crashed with a "Please send FreedomeSupportInfo.zip and full description of your problem to Freedome support e-mail". 

Ok, fine. But... A google search of "Freedome support e-mail" comes up with blank. Trying to find any e-mail for support turns out with blanks. 

Trying to reach Freedome support via F-Secure pages asks me to fill in a bunch of non-essential questions and captcha after which it returns back with a "Chat temporarily Unavailable". 

It feels amazing that a tech company that _tells me to e-mail an attachment to support_ then makes it this difficult to actually e-mail a **bleep**ing attachment. Hello? This is embarrassingly bad. 

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  • PJ72PJ72 Posts: 2

    Fatal Error Dialog (and yes, one would imagine that pressing "Send error report" would actually... you know... send error report). 
    12804576_10204412013580947_196640152_n.jpg

    But no... Instead if provides the user with this helpful dialog. 
    12825270_10204412013540946_933963001_n.jpg

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