Reset activated devices

Hey f-secure,

 

for some time now i have been using Freedome-VPN. Sadly my Macbook died last year and i have to continue working on my desktop-PC.  But since i always have used 3 devices i now cant use freedome on my pc. Could you reset all activated devices for a given key?

 

For further information, please send a private message.

 

Best, Sebastian.

Comments

  • Laksh
    Laksh Posts: 4,444 Former F-Secure Employee

    Hi and welcome to our Community, Sebastian!

     

    Have you tried to validate the code in your Desktop-PC? Is there any error message seen when you try to validate the code? If yes, please do post a screenshot of the error message.

     

    There is no option to reset the licenses for the Freedome code. Our RND is working on this functionality.

  • Laksh
    Laksh Posts: 4,444 Former F-Secure Employee

    Hi Sebastian,

     

    Quick update for your question posted.

     

    Our latest version of Freedome for PC allows you to transfer your licence (this should also work in case of a clean reinstallation). Please check this article for more information on how to do that.

     

    Make sure that you have the latest version installed(v1.1.2531.0 ) in use. If not, uninstall and reinstall the latest version on your PCs.

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