Reset activated devices

Hey f-secure,

 

for some time now i have been using Freedome-VPN. Sadly my Macbook died last year and i have to continue working on my desktop-PC.  But since i always have used 3 devices i now cant use freedome on my pc. Could you reset all activated devices for a given key?

 

For further information, please send a private message.

 

Best, Sebastian.

Comments

  • LakshLaksh Posts: 4,444 Community Manager

    Hi and welcome to our Community, Sebastian!

     

    Have you tried to validate the code in your Desktop-PC? Is there any error message seen when you try to validate the code? If yes, please do post a screenshot of the error message.

     

    There is no option to reset the licenses for the Freedome code. Our RND is working on this functionality.

  • LakshLaksh Posts: 4,444 Community Manager

    Hi Sebastian,

     

    Quick update for your question posted.

     

    Our latest version of Freedome for PC allows you to transfer your licence (this should also work in case of a clean reinstallation). Please check this article for more information on how to do that.

     

    Make sure that you have the latest version installed(v1.1.2531.0 ) in use. If not, uninstall and reinstall the latest version on your PCs.

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