Login problems - Known issue!

[Deleted User] · December 2015

Dear F-Secure Customers,

We have identified an issue with Europe OneID which affects our My F-Secure and Community logins.

Until the issue is resolved you will not be able to login to My F-Secure or the Community.

Thank you for your understanding.
F-Secure Community Team

[Deleted User] · December 2015

Hi All,

Everything should be back to normal now. Let us know if you still experience issues when logging to our community or to My F-Secure.

Rusli · December 2015

Hey Ben, just amoment ago I cannot seems to be able to login to my account.

I have to keyin the Captcha inorder to login straight right in to the Commuity account.

[Deleted User] · December 2015

Hi Rusli,

Thank you for reporting. Did you get any error?

The Captcha should only appear after a few failures to log in.

Machist1 · December 2015

I have account and username Machist. Today I try to login and it asks nickname? So now I have different nickname (Machist1)?? I use same email and try to reset password etc..

https://community.f-secure.com/t5/user/viewprofilepage/user-id/43517

So.. what now?

[Deleted User] · December 2015

Hello Machist,

I made the necessary change so that you would get your old username and statistics back.

Let me know should you still have any problem.

Machist · December 2015

Hi,

Thanks! Seems to work

Temposaur_2 · December 2015

I too, have multiple usernames here, all they have the same email address.

[Deleted User] · December 2015

Hi @Temposaur_2,

Thank you for reporting it. I can indeed see 3 accounts/usernames with your email address. Following recent maintenance's, some of our users accounts had problems and may need adjustment. I can see that non of the 3 accounts were very active(couple of posts and logins).

Temposaur_2 is the one currently active.

Could you tell me which of the usernames you want to go by so I can make the needed changes.

Temposaur_2 · December 2015

I would like to use Temposaur

@Ben wrote:
Hi @Temposaur_2,

Could you tell me which of the usernames you want to go by so I can make the needed changes.

[Deleted User] · December 2015

Hi Temposaur,

I made the correction now. Please try to log in again and let me know if all is fine.

Temposaur_2 · December 2015

@Ben wrote:
Hi Temposaur,

I made the correction now. Please try to log in again and let me know if all is fine.

I logged out and logged back in. It still shows my username is Temposaur_2.

I tried refreshing page, if it was only from browsers cache, but no, still Temposaur_2.

[Deleted User] · December 2015

Hi,

Thank you for the quick heads-up. I had missed one step. Now I double-checked and it should work better.

Temposaur · December 2015

@Ben wrote:
Hi,

Thank you for the quick heads-up. I had missed one step. Now I double-checked and it should work better.

Thanks, now everything seems to be working fine!

Blackcat1 · December 2015

Blackcat here. Could not login using my previous username/PW. Would only let me set up a new account with a new username.

Can this problem be fixed.

[Deleted User] · December 2015

Hello Blackcat,

You should now have access to your old account again. Let me know should there still be a problem.

Blackcat · December 2015

Thanks, Ben and season greetings to all.

Login problems - Known issue!

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