Login problems - Known issue!

Dear F-Secure Customers,

We have identified an issue with Europe OneID which affects our My F-Secure and Community logins.

Until the issue is resolved you will not be able to login to My F-Secure or the Community.


Thank you for your understanding.
F-Secure Community Team

Comments

  • BenBen Posts: 2,640

    Hi All,

     

    Everything should be back to normal now. Let us know if you still experience issues when logging to our community or to My F-Secure.

  • RusliRusli Posts: 991 Path Finder

    Hey Ben, just amoment ago I cannot seems to be able to login to my account.

     

    I have to keyin the Captcha inorder to login straight right in to the Commuity account.

     

     

  • BenBen Posts: 2,640

    Hi Rusli,

     

    Thank you for reporting. Did you get any error? 

    The Captcha should only appear after a few failures to log in.

  • I have account and username Machist. Today I try to login and it asks nickname? So now I have different nickname (Machist1)?? I use same email and try to reset password etc.. 

     

    https://community.f-secure.com/t5/user/viewprofilepage/user-id/43517

     

    So.. what now?

     

     

     

     

  • BenBen Posts: 2,640

    Hello Machist,

     

    I made the necessary change so that you would get your old username and statistics back.

     

    Let me know should you still have any problem.

    Machist
  • Hi,

     

    Thanks! Seems to work :)

  • I too, have multiple usernames here, all they have the same email address.

  • BenBen Posts: 2,640

    Hi @Temposaur_2,

     

    Thank you for reporting it. I can indeed see 3 accounts/usernames with your email address. Following recent maintenance's, some of our users accounts had problems and may need adjustment. I can see that non of the 3 accounts were very active(couple of posts and logins). 

     

    Temposaur_2 is the one currently active.

    Could you tell me which of the usernames you want to go by so I can make the needed changes.

     

     

  • I would like to use Temposaur

     

     


    @Ben wrote:

    Hi @Temposaur_2,

     

    Could you tell me which of the usernames you want to go by so I can make the needed changes.

     

     


     

  • BenBen Posts: 2,640

    Hi Temposaur,

     

    I made the correction now. Please try to log in again and let me know if all is fine.

    Temposaur

  • @Ben wrote:

    Hi Temposaur,

     

    I made the correction now. Please try to log in again and let me know if all is fine.


    I logged out and logged back in. It still shows my username is Temposaur_2.

    I tried refreshing page, if it was only from browsers cache, but no, still Temposaur_2.

  • BenBen Posts: 2,640

    Hi, 

     

    Thank you for the quick heads-up. I had missed one step. Now I double-checked and it should work better.

    Temposaur

  • @Ben wrote:

    Hi, 

     

    Thank you for the quick heads-up. I had missed one step. Now I double-checked and it should work better.


    Thanks, now everything seems to be working fine!

     

     

  • Blackcat here. Could not login using my previous username/PW. Would only let me set up a new account with a new username.

     

    Can this problem be fixed.

  • BenBen Posts: 2,640

    Hello Blackcat,

     

    You should now have access to your old account again. Let me know should there still be a problem. 

  • BlackcatBlackcat Posts: 511
    Thanks, Ben and season greetings to all.
This discussion has been closed.