Freedome subsciption code not working after reinstallment

elinaisabella
elinaisabella Posts: 3 New Member
in F-Secure VPN

My reference code is: xxxxx

After updating the newest version of freedome, the software stopped working, always informing of a fatal error. After deinstalling and reinstalling freedome on the computor, the subscription code is no longer valid, even though it should be until next june.

 

EDIT: Removed PII

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Comments

  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    Hi elinaisabella,

     

    Could you please send me a private message of your code and a screenshot of the error message you see when you try to validate the code?

     

    Do you still see the previous error message Fatal error on Freedome?

     

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  • matrisfi
    matrisfi Posts: 2 New Member

    Reinstalled my mac-computer and Freedome says that all codes are used. Bought 3 licenses and used on 1 iPad and 2 macs.

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  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    Hi matrisfi,

     

    Could you please send me a private message with your purchase details like code, date of purchase and purchase number so that it can be checked further?

     

    Could you also send me a screenshot of the error message seen during the validation of the code?

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  • matrisfi
    matrisfi Posts: 2 New Member

    I replied to e-mail- address. How I  can send a private message to You?

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  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    Hi matrisfi,

     

    Please follow the steps below for sending me a private message:

    1. Click on my Nickname displayed in my recent reply.

    2. Under Contact Me (in the right side), click on 'Send this user a private message'.

    3. Fill in the details and click on Send Message.

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  • elinaisabella
    elinaisabella Posts: 3 New Member

    I already sent the information, and have not received any reply. This problem continues from saturday last week...I would appreciate some assistance asap.

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  • elinaisabella
    elinaisabella Posts: 3 New Member

    Now i managed to uninstall and reinstall the program successfully, and it is now running the free trial, for 7 days, but i still need a new code!

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  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    Hi elinaisabella,

     

    I have replied to your PM with the details. Please have a look.

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