Freedome update problem. Error, something went wrong, we are sorry.

Freedome 1 year/3 devices: laptop, not working; PC, not working; cellphone, not installed

 

Windows 8.0 laptop with Microsoft November 2015 patches. This is my main machine.

 

Freedome 1.0.2085.0-->1.0.2246.0

 

Freedome-window

New update available

We have an updated version of Freedome for you to install (1.0.2246.0). Do you want to download and install it now?

Download and install/Not now

Download and install, click

 

Downloading update

Update will start automatically when download is done.

 

Update, click

 

Accept, click

 

Disconnected

Freedome is not protecting and not encrypting your Internet connection anymore

 

Updating...

 

 

Windows Security-window

Would you like to install this device software?

Name:F-Secure Corporation Network adapters

Publisher: F-Secure Corporation

Install/Don't Install

Don't Install, click <---------I suppose, that was a wrong selection

 

Freedome-window

Error

Something went wrong, we are sorry.

-send error report/Cancel

Cancel, click

 

 

I used Windows Restore Point taken two days before this unsuccesful Freedome update attempt, but
it did not help. After that there is no Freedome icon on Task bar and no error messages on the desktop. Windows Control Panel says I have Freedome 1.0.2085.0 installed.

How to solve this problem?

Comments

  • Laksh
    Laksh Posts: 4,444 Community Manager

    Hi kuukinko,

     

    Thanks for reporting this issue, and do have reports about this error during the Freedome upgrade. In order to troubleshoot further, please open a support ticket from here and provide all the details of the issue.

    RockLion
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