Re-installed Windows 10 - subscription wont work

Options
todas
todas Posts: 3
in F-Secure VPN

 I upgraded to Windows 10 via the free update but had some issues so I decide to make a fresh install, and when I tried to add my key to F-Secure Freedome it says I already used it on all my devices. Was it something I missed to move the license from my old installation?

 

/David

Like Awesome

Comments

  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee
    Options

    Hi todas,

     

    May I know if this is a single license key or a multi license key? If multi license, how many licenses are used in the key?

    Like Awesome
  • todas
    todas Posts: 3
    Options
    It is a multi license with 3 keys total. I am using 2 of them.
    Like Awesome
  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee
    Options

    Hi David,

     

    May I know if this Freedome code was generated from Safe portal? Could you please post the screenshot of the error message as well?

     

    Are your other licenses being used in any other devices?

    Like Awesome
  • todas
    todas Posts: 3
    Options

    Yes it was generated from "My SAFE"

     

    freedome.png

    It is in swedish but it says the allowed number of installs has been reached.

     

    Yes I use the license on two other PCs.

    Like Awesome
  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee
    Options

    Hi todas,

     

    I will send you a Private Message for further discussion.

    Like Awesome
This discussion has been closed.

Categories

Product & Pricing Info