Re-installed Windows 10 - subscription wont work

todas
todas Posts: 3
in F-Secure VPN

 I upgraded to Windows 10 via the free update but had some issues so I decide to make a fresh install, and when I tried to add my key to F-Secure Freedome it says I already used it on all my devices. Was it something I missed to move the license from my old installation?

 

/David

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  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Hi todas,

     

    May I know if this is a single license key or a multi license key? If multi license, how many licenses are used in the key?

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  • todas
    todas Posts: 3
    It is a multi license with 3 keys total. I am using 2 of them.
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  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Hi David,

     

    May I know if this Freedome code was generated from Safe portal? Could you please post the screenshot of the error message as well?

     

    Are your other licenses being used in any other devices?

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  • todas
    todas Posts: 3

    Yes it was generated from "My SAFE"

     

    freedome.png

    It is in swedish but it says the allowed number of installs has been reached.

     

    Yes I use the license on two other PCs.

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  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Hi todas,

     

    I will send you a Private Message for further discussion.

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