Cannot activate subscription

Rie Posts: 4 New Member

Can someone please tell me how I can solve this:


I have paid  a renewal for my subscription but the licence isn't activated, I have been sent confirmation of payment but no activation code, everything is now saying my PC is not protected as subscription has expired,


I am not happy!!


  • Laksh
    Laksh Posts: 4,224 Former F-Secure Employee

    Hi @Rie, I have moved your post to the Security board since you mentioned about your computer showing as not protected, hoping it is a SAFE/FSIS product.

  • Laksh
    Laksh Posts: 4,224 Former F-Secure Employee

    Hi Rie,


    Just found an article which relates to the Safe renewal:


    Please have a look at the article and let us know if the issue is resolved!

  • Rie
    Rie Posts: 4 New Member



    I cannot open the tools tab to do any of this.


    I can't open a new subscription either because it says my subscription is active and expires in November 2015, which should be correct - but MYSAFE tells me i has expired and I am not protected, and can;t access any account content


    I am really annoyed with it now,


    I followed a suggestion from an email from


    Muhammed Taufiq Jusoff Albar
    Customer Service Engineer
    F-Secure Corporation


    and have now completly uninstalled FSECURE, but cannot follow any further instructions because the "install" link is not showing on my account


    I want to make an official complaint because I have paid for a service I am not getting and my PC i now at risk.



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