Cannot activate subscription

Rie

Can someone please tell me how I can solve this:

 

I have paid  a renewal for my subscription but the licence isn't activated, I have been sent confirmation of payment but no activation code, everything is now saying my PC is not protected as subscription has expired,

 

I am not happy!!

[Deleted User]

Hi @Rie, I have moved your post to the Security board since you mentioned about your computer showing as not protected, hoping it is a SAFE/FSIS product.

[Deleted User]

Hi Rie,

 

Just found an article which relates to the Safe renewal: https://community.f-secure.com/t5/Security-for-PC/I-have-renewed-my-F-Secure-SAFE/ta-p/63457

 

Please have a look at the article and let us know if the issue is resolved!

Rie

Hiya

 

I cannot open the tools tab to do any of this.

 

I can't open a new subscription either because it says my subscription is active and expires in November 2015, which should be correct - but MYSAFE tells me i has expired and I am not protected, and can;t access any account content

 

I am really annoyed with it now,

 

I followed a suggestion from an email from

 

Muhammed Taufiq Jusoff Albar
Customer Service Engineer
F-Secure Corporation

 

and have now completly uninstalled FSECURE, but cannot follow any further instructions because the "install" link is not showing on my account

 

I want to make an official complaint because I have paid for a service I am not getting and my PC i now at risk.