Cannot activate subscription

Can someone please tell me how I can solve this:

 

I have paid  a renewal for my subscription but the licence isn't activated, I have been sent confirmation of payment but no activation code, everything is now saying my PC is not protected as subscription has expired,

 

I am not happy!!

Comments

  • LakshLaksh Posts: 4,439 Community Manager

    Hi @Rie, I have moved your post to the Security board since you mentioned about your computer showing as not protected, hoping it is a SAFE/FSIS product.

  • LakshLaksh Posts: 4,439 Community Manager

    Hi Rie,

     

    Just found an article which relates to the Safe renewal: https://community.f-secure.com/t5/Security-for-PC/I-have-renewed-my-F-Secure-SAFE/ta-p/63457

     

    Please have a look at the article and let us know if the issue is resolved!

  • RieRie Posts: 4

    Hiya

     

    I cannot open the tools tab to do any of this.

     

    I can't open a new subscription either because it says my subscription is active and expires in November 2015, which should be correct - but MYSAFE tells me i has expired and I am not protected, and can;t access any account content

     

    I am really annoyed with it now,

     

    I followed a suggestion from an email from

     

    Muhammed Taufiq Jusoff Albar
    Customer Service Engineer
    F-Secure Corporation

     

    and have now completly uninstalled FSECURE, but cannot follow any further instructions because the "install" link is not showing on my account

     

    I want to make an official complaint because I have paid for a service I am not getting and my PC i now at risk.

     

     

This discussion has been closed.