Geolocation still not working for video service

Hi,

I'm using freedome on Windows 10 and Android 5.

When connecting with freedome, I let the system choose for the best location, so my country (belgium).

When starting to watch television on my mobile through the provider application (I have an account), the application tells me that I'm not located in Belgium. Very strange because i'm located in Belgium and i connect to the Belgian Freedome server.

When disabling freedome, I can use my video app without any problem.

 

What's going wrong?

 

Thanks for your help.

Pitchoun

Best Answer

Comments

  • LakshLaksh Posts: 4,442 Community Manager

    Hi Pitchoun,

     

    How about selecting the location as Belgium directly, instead of automatic assigning? Do you still have the same problem?

  • LakshLaksh Posts: 4,442 Community Manager

    Hi Pitchoun,

     

    Thanks for your update, good to know about the information you provided. It will certainly help us cater to other customers from Belgium regarding the same issue.


    As far as we know, Netflix has not limited the access to any provider's network. So, for using Belgian Netflix through our Belgian Location must be possible. But, you can always try it out! Smiley Happy

     

    Hope this helps!

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