Internet Security key doesn't work after going to Windows 10

ErikHS · August 2015

Hello everybody,

I've been using F-Secure Internet Security on my desktop with Windows 7 for a while now, but after upgrading to Windows 10 I couldn't get it to work. I found my product code, so I figured uninstalling the software and installing it again would work. However, even after uninstalling with the official uninstaller, I still can't use my product key, because it is said to be already in use. I'm 100% sure it is the good code and I'm also completely sure that I've uninstalled everything before installing again. Does anybody know how to solve this problem?

Thank you

ErikHS · August 2015

Wrong forum, my bad

Outback · August 2015

log into my safe, remove or uninstal so that it shows you have 1 licence free, then reinstal from there

[Deleted User] · August 2015

Hello @ErikHS,

You can indeed follow @Outback's procedure if you use our SAFE product.

You can also open a support ticket so that we can check the status of your licence.

PS: I moved your post to the right board

Internet Security key doesn't work after going to Windows 10

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