Could not configure the app. Restart Freedome and try again.

timokrall
timokrall Posts: 4
in F-Secure VPN

I cannot use freedome ipad app. When pressing the "on" button, the following error appears:

"Could not configure the app. Restart Freedome and try again."

 

One time, a second error was displayed additionally to the usual error:

"Could not connect to the server. Check your Internet connection and try again. Error code = -1009, domain = NSURLErrorDomain, desc =The Internet connection appears to be offline."

 

My ipad is definetly connected to the Internet. However, I am in Beijing. The Internet here is a bit special, which might cause these problems. Is there any way to use the Freedome VPN in mainland China? 

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  • timokrall
    timokrall Posts: 4

    Could set up Freedome. Purchased a one-month supscription and set up the protocols. I first persistently received this error: 

     

    "Could not create VPN connection

     

    Could not turn on VPN. Try again later or try another virtual location. 

     

    If you can access the Wi-Fi router, check that it does not block the IPsec protocol. 

     

    If you encounter this issue repeatedly, please visit our support forum."

     

    Next morning, Freedome told me that I have a very rare problem that occurs when updating iOS and that I shoud restart my iPad. After doing this, I can now succesfully connect to the Sweden virtual location. Also, I can access to Chinese and Western Websites. The Facebook App works, too.

     

    I cannot, however, access videos via the Apple Podcast App. Why is that? How to fix?

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  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    Could you tell us what is the exact error you receive when trying to use the Apple podacst app?

     

    I found this thread that could be related.

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  • emmegi
    emmegi Posts: 2 New Member

    Have the same problem with 3 devices subscription.

    It works on MacBook and my iPad. But when I try to install on iPad mini, get the error message in subject.

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  • timokrall
    timokrall Posts: 4
    Hello Ben, thank you for your response. The issue is not downloading and there is no error message - I deactivated downloading several weeks ago. The problem is that the podcasts do not play. I press play and the screen remains black where a video should be playing. Best Timo
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  • timokrall
    timokrall Posts: 4
    However, for most of the time not a single servers does respond. Servers by competing VPN services, however, respond. I therefore uninstalled f-secure.
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