I am sorry that you are experiencing the same issue.
I received a private email from F-Secure asking to collect lots of information concerning the system and send that to them.
I haven't had the time to do that and I plan to try Freedome on another computer next.
The one where it does not work but creates that blue screen is like this: Win 7 32-bit SP1, Intel Core 2 Duo E8600, 4 GB RAM, ATI Radeon HD 4800, and (still version 2013 of) F-Secure Internet Security.
That issue often occues due to corrupt drivers. It may not nessisarly be Freedome causing it, however, I am not seeing your computer or what is happening imidiatly prior to blue screening so I can not give a definate answer on that.
With all Blue Screens you should check the action center for updates. If F-secure needs an update that could resolve the issue aswell. You may need to uninstall and reinstall Freedome.
Comments
We need more information from your computer to be able to investigate this issue. I'll contact you by a private message with further instructions.
Hello,
Any update if bluescreen was resolved? I have same problem after I installed the software today and during switch on protection.
Additionally after first restart no internet connection (LAN/UMTS) is working anymore (protection is off). OS is Windows 8.1.
Regards
Markus
Hi,
I am sorry that you are experiencing the same issue.
I received a private email from F-Secure asking to collect lots of information concerning the system and send that to them.
I haven't had the time to do that and I plan to try Freedome on another computer next.
The one where it does not work but creates that blue screen is like this: Win 7 32-bit SP1, Intel Core 2 Duo E8600, 4 GB RAM, ATI Radeon HD 4800, and (still version 2013 of) F-Secure Internet Security.
BR, Pauli
That issue often occues due to corrupt drivers. It may not nessisarly be Freedome causing it, however, I am not seeing your computer or what is happening imidiatly prior to blue screening so I can not give a definate answer on that.
With all Blue Screens you should check the action center for updates. If F-secure needs an update that could resolve the issue aswell. You may need to uninstall and reinstall Freedome.