F-Secure Request Support doesn't work!

MatrixLeader
MatrixLeader Posts: 29
in F-Secure SAFE

When I go to Request Support and fill in all the details and the captcha, I get this error:

 

The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator. 1422820140143:403-7

 

It has been like thise since 4 days now! this is very unprofessional!

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Comments

  • Simon
    Simon Posts: 2,666 Superuser
    That's odd. I've just sent a test 'support request' in, and it's been accepted with no problems.
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  • Ben
    Ben Posts: 2,641 F-Secure Product Expert

    Hello Maximus,

     

    Thank you for reporting that.

    Did you try to open in English or some other language?

    Do you have some exact time at which it failed for you?

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  • MatrixLeader
    MatrixLeader Posts: 29

    I just tried again and the reporting system now works :)

     

    Thanks

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  • Ben
    Ben Posts: 2,641 F-Secure Product Expert

    Thanks for the feedback.

     

    If you encounter the problem again, please note down the time and also as much info  as possible so that we can pinpoint the problem better.

     

    Language and other selection made, can be sent by Private Message to me if you consider them your personal information.

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