why isn't my f-secure deleting viruses and spyware

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joihnsonlee Posts: 3

June 2014 in Web Browsing

every time i try to get rid of viruses and spyware by using auto clean up to delete them. the viruses and spyware are still there the next time i full scan again. Also when click on "cleanup tool" it says "could no complete operation" please help

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  NikK Posts: 903 Forum Champion

  June 2014 Answer ✓

  See this: http://community.f-secure.com/t5/Security/F-Secure-Internet-Security-2014/m-p/53425#M9616

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  joihnsonlee Posts: 3

  June 2014

  can spyware be deleted the same way as viruses?

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  NikK Posts: 903 Forum Champion

  June 2014

  Not sure, but I recommend you to scan with the free version of Malwarebytes Anti-Malware: http://www.malwarebytes.org/antimalware/

  It's a great complement to any antivirus software, and can remove threats as well.

   

  And the F-Secure Cleanup Tool is the same thing as the OnlineScanner, so try that instead:

  http://community.f-secure.com/t5/Security/F-Secure-Online-Scanner-All-You/m-p/42449

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  Niklas Posts: 28 Contributor

  July 2014

  Hi,

  There can be various reasons that make F-Secure unable to remove the infected file.

  Can you open the latest scan report and check where in the pc the files are located?

  And if the Online Scanner also fails as standalone you can try it in Safe mode.

   

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