why isn't my f-secure deleting viruses and spyware

joihnsonlee

every time i try to get rid of viruses and spyware by using auto clean up to delete them. the viruses and spyware are still there the next time i full scan again. Also when click on "cleanup tool" it says "could no complete operation" please help

NikK

See this: http://community.f-secure.com/t5/Security/F-Secure-Internet-Security-2014/m-p/53425#M9616

joihnsonlee

can spyware be deleted the same way as viruses?

NikK

Not sure, but I recommend you to scan with the free version of Malwarebytes Anti-Malware: http://www.malwarebytes.org/antimalware/

It's a great complement to any antivirus software, and can remove threats as well.

 

And the F-Secure Cleanup Tool is the same thing as the OnlineScanner, so try that instead:

http://community.f-secure.com/t5/Security/F-Secure-Online-Scanner-All-You/m-p/42449

Niklas

Hi,

There can be various reasons that make F-Secure unable to remove the infected file.

Can you open the latest scan report and check where in the pc the files are located?

And if the Online Scanner also fails as standalone you can try it in Safe mode.