Uninstalling Anti-Virus for MAC getting error in script

Running uninstall program that was installed with the latest version of Antivirus for MAC and get the following error:

 

Error in uninstall script: The command terminated due to receipt of a signal. Error number: 1009

 

What do I do now?

 

thanks,

Robin

 

Best Answer

  • PeterPeter Posts: 186
    Accepted Answer

    Hi,

     

    To clarify, the latest OS X 10.9.2 update introduced a compatibility issue with our uninstaller preventing the uninstallation operation from finishing properly. The operation fails with the following error message:

     

    Error in uninstall script:
    The command terminated due to receipt of a signal.
    Error number: 1009

     

    As the product is installed, an alternative to downloading the uninstaller from our FTP server is to simply run the script already installed on the system. To workaround the issue, run the uninstall from a Terminal using the following command:


    sudo /usr/local/f-secure/bin/uninstall_MacProtection

     

    Since the uninstallation script requires elevated user rights, type the password for the administrative account and press Enter. F-Secure will fix this issue in an upcoming update. 

     

Comments

  • SimonSimon Posts: 2,587
    This may be of no use whatsoever, but is the uninstall script you're using the same one as in this KB article?

    http://community.f-secure.com/t5/Security/F-Secure-Uninstallation-Tool/m-p/31265/highlight/true#M5608

    There's also a Readme there which may give more info, but not being a Mac user, it would mean nothing to me.
  • evfrsonevfrson Posts: 9

    There is an uninstall program supplied with Antivirus for MAC which I am using.

    I guess it is just a simple program that calls a script. I can't see the script so I don't know if it is the same as the one you mentioned.

    I don't want to run the script in the link you highlighted because it may not be up to date and cause more problems.

     

  • Hi, 

     

    I joined the forum to reply to you, as I had the exact same issue on my F-Secure SAFE Mac Antivirus. I was getting error 1009 when running the installer. I followed the help file which suggested opening Terminal and entering 'sudo 

    /usr/local/f-secure/uninstall_Macprotection', but that returned 'command not found'. 

     

    You need to go to this thread and download the Mac removal script. Don't click the link (else it'll just load the text in your browser), but rather right click and Save As... I suggest your Downloads folder for simplicity. 

     

    Next open Terminal (either from Spotlight search or via your Applications > Utilities folder). Type in the following, one line at a time and pressing enter between each line so the commands are run:

     

    cd Downloads

    chmod +x uninstall_Macprotection

    sudo ./uninstall_Macprotection

     

    You should then see the following output:

     

    Uninstalling...

    LaunchAgents unloaded

    GUI killed

    LaunchDaemons unloaded

    Removing in /Applications

    Removing daemons and command line tools

    Removing driver

    Removing customizations

    Removing receipts

     

    Uninstallation complete.

     

    It worked fine for me (2012 MacBook Pro running Mavericks), and should be fine for you, too. I'm going to stick with Sophos until silly bugs like this are wokred out and the F-Secure GUI isn't so dumbed down. Good luck. :)

  • evfrsonevfrson Posts: 9

    Thanks for your help!

    Just done it and all completed with no errors.

    Agree with what you say about Sophos Smiley LOL

  • Rob123Rob123 Posts: 1

    During uninstall command (sudo /usr/local/f-secure/bin/uninstall_MacProtection) I get error: Rob (my username) is not in the sudoers file. This incident will be reported

     

    I am loggod on as admin

     

    Pls. advice

     

    Sorry, never mind

    It seems I wasn't logon ad admin, rebooted and now uninstall works

This discussion has been closed.