Running uninstall program that was installed with the latest version of Antivirus for MAC and get the following error:
Error in uninstall script: The command terminated due to receipt of a signal. Error number: 1009
What do I do now?
To clarify, the latest OS X 10.9.2 update introduced a compatibility issue with our uninstaller preventing the uninstallation operation from finishing properly. The operation fails with the following error message:
As the product is installed, an alternative to downloading the uninstaller from our FTP server is to simply run the script already installed on the system. To workaround the issue, run the uninstall from a Terminal using the following command:
Since the uninstallation script requires elevated user rights, type the password for the administrative account and press Enter. F-Secure will fix this issue in an upcoming update.
There is an uninstall program supplied with Antivirus for MAC which I am using.
I guess it is just a simple program that calls a script. I can't see the script so I don't know if it is the same as the one you mentioned.
I don't want to run the script in the link you highlighted because it may not be up to date and cause more problems.
I joined the forum to reply to you, as I had the exact same issue on my F-Secure SAFE Mac Antivirus. I was getting error 1009 when running the installer. I followed the help file which suggested opening Terminal and entering 'sudo
/usr/local/f-secure/uninstall_Macprotection', but that returned 'command not found'.
You need to go to this thread and download the Mac removal script. Don't click the link (else it'll just load the text in your browser), but rather right click and Save As... I suggest your Downloads folder for simplicity.
Next open Terminal (either from Spotlight search or via your Applications > Utilities folder). Type in the following, one line at a time and pressing enter between each line so the commands are run:
chmod +x uninstall_Macprotection
You should then see the following output:
Removing in /Applications
Removing daemons and command line tools
It worked fine for me (2012 MacBook Pro running Mavericks), and should be fine for you, too. I'm going to stick with Sophos until silly bugs like this are wokred out and the F-Secure GUI isn't so dumbed down. Good luck.
Thanks for your help!
Just done it and all completed with no errors.
Agree with what you say about Sophos
During uninstall command (sudo /usr/local/f-secure/bin/uninstall_MacProtection) I get error: Rob (my username) is not in the sudoers file. This incident will be reported
I am loggod on as admin
Sorry, never mind
It seems I wasn't logon ad admin, rebooted and now uninstall works