Forum language: EN | FI
Why is it impossible to contact f secure experts on line or to sewnd a request for support.
the customer service is extreemly poor. How can I contact them.
It may take a couple of days to get a response when you send a support request.
If you want to call support you'll find phone numbers and service hours per country here
Or you can try chat
I too have tried to fill in the on line support form and it is not accepted because I haven't completed the Service Rquest type box. When I click in it to select, there are no options, just the word " Select".
I enter that and then am told I have not filled in the form and that box is shown in red.
In order to fill the "service request" part of the form, you need to first chose the product & product version.
Only once the "product details" part is filled in you should have drop down menu for the "service request type".
If product information are already filled in and you still have the issue, could you provide a screenshot of the form so that we better understand the issue?
Sorry for the later response. I didn't get the expected notification to say some had replied though the email when someone replies box is ticked.
Will try the form again though everything was filled in as required.
Thanks for your response
Just tried the on-line form again and this time it was OK.
Last time I contacted Support it took over a week to see a reply. Hope they are quicker this time.
I see that F Secure used to be highly recommended by PC Advisor but has fallen out of their top 5 of late due to slow scan speeds.
Anyone else had that issue. They say the German test house did not have the problems that PC Advisor testers did.
Regarding PC Advisor the problem was with manually scanning zip archives. Since this is a rare problem there's nothing to worry about IMO. I've only had this problem once when I've downloaded some really large files and did a manual scan.
But normally it's not even necessary to do manual scans because of the real-time scan. For archive files like .zip in this case, the files inside it won't be scanned until they are extracted or executed.
So you might say that the purpose with a manual scan is to find malware before the real-time scan does. Or, depending on the manual scan settings, to do a more aggressive scan.
If you still want to do manual scans there are some checkbox settings that can make a BIG difference in scan speed:
The fastest scan is if you only check the first checkbox - Scan only known file types.