banking protection is not working

hi all,

 

- internet security 2014 on win 7

 

today i just found out that banking protection is not working although it's turn on.

i've tried to access several internet banking site and there is no any pop-up of banking protection.

turn off & turn on banking protection setting is not help either.

 

 

ps : previously i just upgrade my java and restore it security prompts to let me connect to checkpoint ssl vpn .

 

 

any suggestion?

Accepted Answer

Comments

  • makanmakan Posts: 18

    it suddenly working for hsbc.co.id and banksinarmas.com Smiley Very Happy

     

    but https://ibank.klikbca.com is still not protected.

     

    thank you

     

     

    updated: 

    banking protection pop up is working but i sill can access other site(s) without any problem...

     

  • SimonSimon Posts: 2,650 Superuser
    My suggestions are just guesses, but I would:

    -- check for Windows Updates

    -- check for F-Secure updates

    -- try another browser

    -- consider reinstalling F-Secure

    -- if none of the above help, send in a support ticket, with an FSDIAG attached

    Do come back to us if you need help with any of that. :)
  • LakshLaksh Posts: 4,443 Community Manager

    Hi,

     

    When we start the banking session, it still allows access to sites you may need while you bank. However, these sites are verified by F-Secure. Good to know that the Banking Protection pops up for the website https://ibank.klikbca.com.


    May be could you provide us more details as to what browser you use and what websites you try to open during the Banking Protection turn on.

     

    Thanks.

  • makanmakan Posts: 18

    hi Laksh,

     

    these are the browsers:

    Internet Explorer 11 (11.0.9600.16521)
    Firefox 28.0

     

    sites that accessible in banking session are

    http://www.detik.com

    http://www.kompas.com

     

    are those news portals are verified sites so they still accessible in banking session?

     

    thank you

     

  • makanmakan Posts: 18

    hi laksh...

     

    thank you.... Smiley Very Happy

This discussion has been closed.