I have forgot anti theft security code

sonalsonal Posts: 2
in F-Secure SAFE

Dear Sir, i have a Nokia E-7 and i am using F-secure Anti theft from last year. but now i forgot the security code. My Trusted no. is XXXXXXXXXX and email id is [email protected] Pls help me out as i cannot use another sim card in that

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  • BenBen Posts: 2,641 F-Secure Product Expert

    Hello Sonal,

     

    I edited your personnal details out.

    Kindly refer to AniaC's post to contact Support, reset security code cases have to be handled outside of the F-Secure Community.
    http://community.f-secure.com/t5/Mobile/Forgot-lost-your-security-code-Read-this/td-p/7439

    For alternative way to unlock your mobile, refer to the following post:
    http://community.f-secure.com/t5/Protection-Safe/f-secure-mobile-password/m-p/11397#M2688

    Thanks.

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  • sonalsonal Posts: 2

    Dear sir,

     

    how i can SMS to device for unlock as per ur instruction

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  • GaryGary Posts: 70 Former F-Secure Employee

    Hi sonal,

     

    You are only able to reset your phone with the SMS from the Trusted Number you had created earlier in the Anti-Theft software. If you have not created one, kindly proceed to contact our support in order to reset your Anti-Theft lock code.

     

    Best regards,

    Gary

     

     

     

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  • kenankkenank Posts: 1

    I have an e5-00 phone.

    Mobile security code is active now and i can not use my phone.

    I tried to send #UNLOCK# message to my trusted phone, and a message with instructions was sent to my trusted phone. But then i couldn't solve my problem.

     

    In the message that came to my trusted phone, it mentions some instructions about the solving method. At the end of the message there is a reset code:

    #RESET#UGWF/ue+sgPM3..........H4=

     

    From my trusted phone i tried to forward this code to my locked device but nothing happens.

    I sent this codes:

    1- All of the message with instructions,

    2-Only code like this--> #RESET#UGWF/ue+sgPM3..........H4=

    3-Only code like this--> UGWF/ue+sgPM3..........H4=

     

    Where is my mistake guys? Is there anyone can help me?

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  • NikKNikK Posts: 935 Rock Star

    If you have followed the instructions but that doesn't work, you need to contact support:

     

    http://www.f-secure.com/en/web/home_global/support/contact/request

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  • Sachin1996Sachin1996 Posts: 1
    Hello i was using 360 security o i had activited anti theft on ma number. . . N i directly uninstalled be app.. Now i have ported to different operator..n wen i insert dt sim il start recieving messages plz help me out of this
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  • BenBen Posts: 2,641 F-Secure Product Expert

    What kind of message are you receiving? Are they related to F-Secure?

     

    Did you try to follow the instructions provided above?

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  • kunjankunjan Posts: 1
    unlock your security code
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  • BenBen Posts: 2,641 F-Secure Product Expert

    Hello Kunjan,

     

    Please refer to my replies above. We unfortunately cannot help with this type of problem in our community.

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