Trojan not removed
My F-secure scanner finds regularly the following virus:
GEN:[email protected] (and some more letters)
F-secure does not remove the virus (if it is one), but goes on detecting it.
My computer runs on Windows 8.1
I am an F-secure user via the Dutch provider www.xs4all.nl
Regards, Aike van der Hoeff
Have you tried scanning with Malwarebytes?
A generic Trojan detection is a detection of a file that appears to have trojan-like features or behavior.
Trojans are not Viruses, but I assume the reasons for not sometimes being able to automatically clean them are the same:
There are many methods to solve this problems. In sequence...
Firstly, I suggesting if you can download free version of malwarebytes and do a Full Scan from this link.
If malwarebytes found nothing, the next option is to download Hitman Pro.
From the link below.
If the above still did not detect any you can download. DrWeb Cure it. Free Download And do a Full Scan.
There are others... which you can try out.
Bitdefender Online Scanner.
Otherwise, if any of the above methods did not detect any.
I recommend that you download the AVIRA Rescue System ISO. From this link. And burn it to a CD-R blank Disc to your DVD Burner.
You can use a Kaspersky Rescue CD. Download and Burn it to a CD-R or DVD-R.
And Do a Full Scan.
Click on Kudos button to the person who have solve your problems.
I did the full computer scan, and the online scan. No results.
See the link above.
Tell you what, download the AVIRA Rescue Disc and copy it to a thumb drive and reboot your computer and do a full scan. Make sure you download the antivirus engine to keep it updated.
or Kaspersky Rescue Disc
Another thing is that make sure your f-secure qurantine file is empty.
And do a full scan again.
To create a bpotable rescue disk on a Thumb Drive.
What you have to do is to download the ISO file of AVIRA Rescue Disk or Kaspersky Rescue Disk.
Next Download, Linux Pendrive.
And follow the methods here.
Or if this is too troublesome for you.
The quick and easy way is to download the ISO and burn it to an empty CD-R disc.
Insert the BURN ISO AVira or Kaspersky Rescue Disc and reboot the computer and make sure select the DVD option rom bios setting.
Read the documents below ...
I tried Malwarebyte, started 1 our ago, found nothing
Yes, the real-time scan will detect it.
"By default, compressed or archive files, such as ZIP files, are not scanned in real time. F-Secure's antivirus products scan the archive files automatically once you attempt to extract or execute their content."
If you're unsure, first test with the Eicar files mentioned in the link I posted. You can test an executable file "eicar.com", a zip file including the eicar file, nested archives(a zip file including another zip file that includes eicar.com).
Or the coolest: you can create an eicar file yourself using a text editor.
You could try this: http://community.f-secure.com/t5/Security/F-Secure-Online-Scanner-All-You/m-p/42449
It has a "DeepClean" function.
Or maybe: http://www.microsoft.com/Security/Scanner/en-us/default.aspx
Thanks to everyone who wrote messages and tried to find answers.
I tried a couple of solutions, but none of them worked, and others were too complicated (in my opinion).
Yesterday I decided to re-install Windows 8.1. First 8.0, then updates and then on to 8.1. All is clean now.
Regards, Aike van der Hoeff5 Like