Hi and how from F-Secure Safe to Virgin Media customers

We are excited to welcome Virgin Media customers to F-Secure Safe.

We have prepared a little video for you, introducing our service and guiding you through the installation of F-Secure Internet Security to protect your PC.

 



If you need more information, check out our FAQs for F-Secure Safe here.

 

Need advice? Feel free to post your question to our Community.

 

Your F-Secure Team

Blackcat

Best Answers

  • peterhwpeterhw Posts: 2
    Accepted Answer

    I am a Virgin user and been advised to install F Secure.

    I followed the various links - downloaded the F Secure 

    I then ran the setup application

    I was advised that the system would remove Virgin software

    Then told it was unable to remove Virgin software and I should remove manually (it is apparently removed and no longer shows on the 'list of installed programs'

    I removed manually and tried again and get the same messages - i.e.. Virgin software is present, can't remove, I should remove manually

    I now see that I still have a directory - C:\Program Files (x86)\Virgin Media\Virgin Media Security\10.0.41.60198\ with loads of files.

     

    How do I resolve this situation?

  • SimonSimon Posts: 2,586
    Accepted Answer

    Try running the VMS uninstaller to fully remove VMS, then the F-Secure installation should work:

     

    http://community.virginmedia.com/t5/Internet-security/Virgin-Media-Security-10-FAQ/td-p/910393

  • AndyYAndyY Posts: 41
    Accepted Answer

    Dear grahame,

     

    The issue that you are facing is probably due to typo error while registering. I would suggest you to open a Support Ticket for us to check on your account:

     

    http://www.f-secure.com/en/web/home_global/support/contact

     

    Once you have open a SRID kindly update me so that I can help to solve your issue.

     

    Thanks.
    Best Regards,
    Andy Yoon

    ..........................................................................................................................................................................................................................
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