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Is there anything else we can help with to try to resolve the Windows 8 issues?
Thanks for the reply but I don't think the problem is with the Android OS (It's not the latest version) but I have been sent a link to a webpage that doesn't exist.Perhaps I'll try again in a couple of weeks.
Also in reply to symes1970, I am probably stating the obvious but have you named your desktops and sent individual e-mails to them containing the download link, from your main account on your laptop?
hi i have virgin media fsecure it will not let me log in it says password not valid contacted online support twice they say they have to upgrade the issue but no answer 2 weeks later any ideas
Have you tried the option "Forgot password" on the F-Secure SAFE login page?
hi yes thats the problem it does not reconise my email
hi andy after contacting support the second time they sorted it thanks for getting back to me
The actual issue is that the link from My Virgin Media does not contain a unique reference ID to verify that you are a Virgin Media customer. (I guessing this based on the fact that this article states that "Virgin Media customers: register only by following the link from your Virgin Media portal.")
When I click the link in My Virgin Media to continue on to F-Secure, I get this link:
... and then I am redirected to...
Can someone at F-Secure speak to Virgin Media about this? I have tried but they just refer to the installation guides, and the don't seem to understand what I am saying to them!
You probably already know this: you need to be logged in to your Virgin Media account, then go to https://my.virginmedia.com/my-apps/security/overview.html
The only VM requirement I've read for F-Secure SAFE is:
"You must be a Virgin Media broadband customer to be able to download and use F-Secure SAFE"
You could try asking in this VM community thread
Besides that, maybe someone else knows more?!
I was logged into my VM account before clicking the link to F-Secure.
I will ask the same question on the VM forum
The latest version of our Mobile security has been supporting Android 4.4 Kitkat for a few weeks already.
So you can safely take it in use.