Hi and how from F-Secure Safe to Virgin Media customers

Simon

Hi Steve,

 

Is there anything else we can help with to try to resolve the Windows 8 issues?

cherokee54

Thanks for the reply but I don't think the problem is with the Android OS (It's not the latest version) but I have been sent a link to a webpage that doesn't exist.Perhaps I'll try again in a couple of weeks.

 

Also in reply to symes1970, I am probably stating the obvious but have you named your desktops and sent individual e-mails to them containing the download link, from your main account on your laptop?

grahame

hi i have virgin media fsecure it will not let me log in it says password not valid contacted online support twice they say they have to upgrade the issue but no answer 2 weeks later any ideas

grahame

NikK

Have you tried the option "Forgot password" on the F-Secure SAFE login page?

grahame

hi yes thats the problem it does not reconise my email

Simon

Could you have used a different email address to register with? Unfortunately, this is unlikely to be something we can help with on the forum, as it's your personal data, so I can only suggest you persevere with F-Secure Support by replying to the support ticket.

[Deleted User]

Dear grahame,

 

The issue that you are facing is probably due to typo error while registering. I would suggest you to open a Support Ticket for us to check on your account:

 

http://www.f-secure.com/en/web/home_global/support/contact

 

Once you have open a SRID kindly update me so that I can help to solve your issue.

 

Thanks.
Best Regards,
Andy Yoon

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grahame

hi andy after contacting support the second time they sorted it thanks for getting back to me

Baz

The actual issue is that the link from My Virgin Media does not contain a unique reference ID to verify that you are a Virgin Media customer. (I guessing this based on the fact that this article states that "Virgin Media customers: register only by following the link from your Virgin Media portal.")

 

When I click the link in My Virgin Media to continue on to F-Secure, I get this link:

 

https://mysafe.f-secure.com/register/virginmedia

 

... and then I am redirected to...

 

https://mysafe.f-secure.com/login

 

Can someone at F-Secure speak to Virgin Media about this?  I have tried but they just refer to the installation guides, and the don't seem to understand what I am saying to them!

 

Many thanks

 

Baz

NikK

You probably already know this: you need to be logged in to your Virgin Media account, then go to https://my.virginmedia.com/my-apps/security/overview.html

 

The only VM requirement I've read for F-Secure SAFE is:

"You must be a Virgin Media broadband customer to be able to download and use F-Secure SAFE"

 

You could try asking in this VM community thread 

 

Besides that, maybe someone else knows more?!

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Baz

Thanks NikK

 

I was logged into my VM account before clicking the link to F-Secure.

 

I will ask the same question on the VM forum

 

Baz

A3driaan

Hallo Ben, is it already possible to use Mobile Security for the Android version 4.4 KiKat?
I'll like to hear from you.
Greetings,
A3driaan

A3driaan

Hallo Ben, is it already possible to use Mobile Security for the Android version 4.4 KiKat?
I'll like to hear from you.
Greetings,
A3driaan
20.01.2014

[Deleted User]

Hello A3driaan,

 

The latest version of our Mobile security has been supporting Android 4.4 Kitkat for a few weeks already.

So you can safely take it in use.

 

Cheers.

A3driaan

Hi Ben,
Thank you very much for this good information.
Have a nice day,
A3driaan