Hi and how from F-Secure Safe to Virgin Media customers

Stephan

We are excited to welcome Virgin Media customers to F-Secure Safe.

We have prepared a little video for you, introducing our service and guiding you through the installation of F-Secure Internet Security to protect your PC.

 

If you need more information, check out our FAQs for F-Secure Safe here.

 

Need advice? Feel free to post your question to our Community.

 

Your F-Secure Team

peterhw

I am a Virgin user and been advised to install F Secure.

I followed the various links - downloaded the F Secure 

I then ran the setup application

I was advised that the system would remove Virgin software

Then told it was unable to remove Virgin software and I should remove manually (it is apparently removed and no longer shows on the 'list of installed programs'

I removed manually and tried again and get the same messages - i.e.. Virgin software is present, can't remove, I should remove manually

I now see that I still have a directory - C:\Program Files (x86)\Virgin Media\Virgin Media Security\10.0.41.60198\ with loads of files.

 

How do I resolve this situation?

Simon

Try running the VMS uninstaller to fully remove VMS, then the F-Secure installation should work:

 

http://community.virginmedia.com/t5/Internet-security/Virgin-Media-Security-10-FAQ/td-p/910393

AndyY

Dear grahame,

 

The issue that you are facing is probably due to typo error while registering. I would suggest you to open a Support Ticket for us to check on your account:

 

http://www.f-secure.com/en/web/home_global/support/contact

 

Once you have open a SRID kindly update me so that I can help to solve your issue.

 

Thanks.
Best Regards,
Andy Yoon

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Blackcat

Hi Stephan

 

nice video.

 

I hope you don't mind but I have placed a link to  this video over on the Virgin Media Forum; http://community.virginmedia.com/t5/Internet-security/bd-p/Internet_Security

 

Blackcat

More info on SAFE;

 

1. What is F-Secure SAFE? http://community.f-secure.com/t5/Security-for-PC/What-is-F-Secure-SAFE/ta-p/24376

 

2. Virgin Media introduce F-Secure SAFE; http://community.virginmedia.com/t5/Internet-security/F-Secure-SAFE-our-new-security-solution/td-p/2033480

 

3. Trouble shooting F-Secure SAFE; http://help.virginmedia.com/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=45462&CURRENT_CMD=SEARCH&CONFIGURATION=1001&PARTITION_ID=1&USERTYPE=1&LANGUAGE=en&COUNTY=us&VM_CUSTOMER_TYPE=Cable

 

4. How to install F-Secure SAFE; http://help.virginmedia.com/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=45463&CURRENT_CMD=SEARCH&CONFIGURATION=1001&PARTITION_ID=1&USERTYPE=1&LANGUAGE=en&COUNTY=us&VM_CUSTOMER_TYPE=Cable

 

http://community.virginmedia.com/t5/Internet-security/Installing-F-Secure-after-Virgin-Media-Security/td-p/2038886

 

icemist74

Can you explain how I get Parental Control. am not happy that by simply clicking on a button that says allow website my family can visit pornographic and explicit websites

 

Blackcat

@icemist74;

 

Another video here; http://community.f-secure.com/t5/Security-for-PC/How-to-use-Parental-Control-Self/ta-p/30746

 

Any use?

icemist74

yes i have that, apparenty i must set up another account in order for the password question to be asked. 

 

need to try and sort it

 

thanks

 

TV_Steve

Hi there

 

Since downloading the F-Secure products today I'm having issues with displaying pictures on many websites.

 

Some load fine but many only display partially or not at all. Even having issues with our Virgin Media Homepage.

 

Also getting SSL error messages.

 

Issues seem to be on Chrome and IE

 

Any ideas?

 

Thanks

 

Steve

Simon

Hi Steve,

 

To start with the basics, did you uninstall the Virgin product fully before installing F-Secure, and do you have any other security software on the device?

TV_Steve

Hi Simon

 

I didn't have the VM Security product.  I was using McAfee but your download/install routine removed McAfee.

 

I'm even having problems browsing to these forum pages 

Blackcat

Hi Steve

 

you may not have removed the remnants of McAfee, so I would download, install and use its specific uninstaller; http://service.mcafee.com/FAQDocument.aspx?id=TS101331 .Then reboot.

 

If results are no better, then carry out an uninstall/ fresh install of F-Secure.

 

Keep us posted. 

guitart85

Hi Stephan,

Big Thanks F-Secure from virgin media customers. However, I could not activate F-Secure in my Nexus 7 tablet. While activating, it gives an error message "Internal error occurred". Could you please help me?

Thank you.

Ben

Hello Guitart85,

 

Could you precise the android version you are currently running on your Nexus device?

Be aware that android version 4.4 Kitkat isn't yet supported.

 

Thank you.

 

guitart85

Thank you for responding.

Unfortunately, i recently updated 4.3 to 4.4. So, when would F-secure be able to support 4. Otherwise, I might have to downgrade my Android version (if that is possible, as I am not that tech savvy).

Thank you.

Ben

Hello Guitart85,

 

Support for android 4.4 is coming shortly, within next couple of weeks is currently the plan.

 

Hope that clarifies it for you.

Simon

Hi Ben,

Is it's always likely to be the case that support for new versions of Android will come later than the actual releases? If this is the case what happens if F-Secure Mobile Security is already installed on a device that subsequently gets updated?

guitart85

Thank you Ben. How do I know the support has been released? Will info be available in F-secure website?

Jake

Hi Simon, unfortunately that is currently correct as we receive new versions of Android as they are launched. 

If the Mobile Security client is already installed, it may be necessary to manually uninstall it and wait for the compatible version. This of course also depends on the nature of the changes that the Android update contains.

Simon

Hi Jake,

Thanks for that clarification. Unfortunately, that does seem to pose potential problems for Android users. Is is not possible to obtain pre-release versions of Android updates from the Android community? It does seem a little disruptive for users to potentially have to uninstall their mobile security while awaiting updates.

Simon.

P.S. Apologies to Guitar85 for the thread hijack!

Jake

Hi Simon,

I agree. Our R&D is currently working on getting the new versions beforehand, so that our compatibility would be on par with the Android releases.

 

 

Simon

That's good news. Perhaps they have a Beta program you guys could join?

guitart85

No worries Jake. I am learning from you guys. Thanks.

peterhw

Many thanks.

All seems OK now , installtion complete and software available (Virgin gone)

Simon

Excellent!

cherokee54

Hi I have installed F-Secure on my laptop with no problems, but the SMS link sent to my mobile keeps coming up as server error 404 page not found. I have a ZTE Blade 3 on Android 4.0.4 Any help would be appreciated.

Simon

I'm not well up on Android versions, but it may be that that version isn't supported yet. Please refer to this thread:

http://community.f-secure.com/t5/Security-for-PC/Hi-and-how-from-F-Secure-Safe-to/td-p/35107/page/2

simes1970

Hello there back at the end of October I installed this product as instructed to by Virgin. I have had no problems with it on my laptop but for the last 3 weeks I have been trying to install it on the other 2 computers in the household. It won't allow me to download the new secure system onto either of the 2 desktop systems. Now I thought I had registered with F Secure when I downloaded it myself but according to the login details I don't exist under any email address! What can I do to rectify this before VMS runs out at the end of this month?

Simon

I think you'll need to contact F-Secure Support with your subscription key (don't post it here), and ask them to investigate it. We can't usually deal with licensing issues on the forum.

IvanD

Hi simes1970,

 

As advised by Simon before, please do contact support to address that issue with the installation and login details, as they can't be shared here.

TV_Steve

Thanks Blackcat

 

That worked for my Windows 7 PC but laptop with Windows 8 still had issues so in the end I had to remove F-Secure and go back to McAfee :-(

 

Steve