Can't enter Parent password on Child Safe for iPad

Bacon
Bacon Posts: 3
in F-Secure Internet Security

Hi

 

I just installed Child safe on the Ipad. Installation works fine, however when it comes to entering the master password the box pops up to add the password, but I can't,  the keyboard does not appear so I can actually enter the password.

 

The Ipad is on IOS 7.0.3 and the F-Secure app was downloaded on 22/10/2013 from the Apple App store.

 

I have power cycled the Ipad, and re-installed the software.

 

Any ideas? At the moment my son can bypass any security I put in place....

 

Adam

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Comments

  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    Hi Bacon,

     

    Could you please send us the print screen where you cannot add the password, so that we could understand it better?

     

    Thank you.
    ---


    Best regards,
    Fendy

     

    Has somebody helped you? Say thanks by giving kudos. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.

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  • Bacon
    Bacon Posts: 3

    Fendy

     

    Sorry for the delay, have spent a few days away.

     

    Attached should be the screenshot I get, as you can see I get the dialog box appear with the option to set the password, but the password entry box does not appear.

     

    However looking through the product blurb, I think I may be better off buying the Mobile Security software instead.

     

    Regards

     

    Baconipadscreenshot.PNG

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  • Simon
    Simon Posts: 2,667 Superuser
    What happens if you click OK without trying to enter a password? I'm just wondering if that might trigger an entry box. Sorry if that's stating the obvious, and you've already tried it.
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  • Bacon
    Bacon Posts: 3

    SImon, all ideas welcome, obvious or not.

     

    When I click on OK, the Password enabled tick you can see goes out, when I click on cancel the same thing happens. It's as though the software is not letting me enable a password.

     

    I have also tried deleting the software, power cycle the ipad and then re-downloading it again, same problem.

     

    I can't believe I am the only one to have seen this..

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  • Blackcat
    Blackcat Posts: 503 Influencer

    Adam

     

    maybe time to contact support officially;

     

    1. CHAT-http://www.f-secure.com/en/web/home_gb/support/contact/chat-generally the quickest response.

     

    2. Email; http://www.f-secure.com/en/web/home_global/support/contact/request - ignore the request to send a FSDIAG. file

     

    3. PHONE; http://www.f-secure.com/en/web/home_global/support/contact/call-f-secure-support

     

     

    keep us posted.

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