Can't enter Parent password on Child Safe for iPad

Bacon

Hi

 

I just installed Child safe on the Ipad. Installation works fine, however when it comes to entering the master password the box pops up to add the password, but I can't,  the keyboard does not appear so I can actually enter the password.

 

The Ipad is on IOS 7.0.3 and the F-Secure app was downloaded on 22/10/2013 from the Apple App store.

 

I have power cycled the Ipad, and re-installed the software.

 

Any ideas? At the moment my son can bypass any security I put in place....

 

Adam

Fendy

Hi Bacon,

 

Could you please send us the print screen where you cannot add the password, so that we could understand it better?

 

Thank you.
---

Best regards,
Fendy

 

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Bacon

Fendy

 

Sorry for the delay, have spent a few days away.

 

Attached should be the screenshot I get, as you can see I get the dialog box appear with the option to set the password, but the password entry box does not appear.

 

However looking through the product blurb, I think I may be better off buying the Mobile Security software instead.

 

Regards

 

Bacon

Simon

What happens if you click OK without trying to enter a password? I'm just wondering if that might trigger an entry box. Sorry if that's stating the obvious, and you've already tried it.

Bacon

SImon, all ideas welcome, obvious or not.

 

When I click on OK, the Password enabled tick you can see goes out, when I click on cancel the same thing happens. It's as though the software is not letting me enable a password.

 

I have also tried deleting the software, power cycle the ipad and then re-downloading it again, same problem.

 

I can't believe I am the only one to have seen this..

Blackcat

Adam

 

maybe time to contact support officially;

 

1. CHAT-http://www.f-secure.com/en/web/home_gb/support/contact/chat-generally the quickest response.

 

2. Email; http://www.f-secure.com/en/web/home_global/support/contact/request - ignore the request to send a FSDIAG. file

 

3. PHONE; http://www.f-secure.com/en/web/home_global/support/contact/call-f-secure-support

 

 

keep us posted.