Can't enter Parent password on Child Safe for iPad
I just installed Child safe on the Ipad. Installation works fine, however when it comes to entering the master password the box pops up to add the password, but I can't, the keyboard does not appear so I can actually enter the password.
The Ipad is on IOS 7.0.3 and the F-Secure app was downloaded on 22/10/2013 from the Apple App store.
I have power cycled the Ipad, and re-installed the software.
Any ideas? At the moment my son can bypass any security I put in place....
Could you please send us the print screen where you cannot add the password, so that we could understand it better?
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Sorry for the delay, have spent a few days away.
Attached should be the screenshot I get, as you can see I get the dialog box appear with the option to set the password, but the password entry box does not appear.
However looking through the product blurb, I think I may be better off buying the Mobile Security software instead.
SImon, all ideas welcome, obvious or not.
When I click on OK, the Password enabled tick you can see goes out, when I click on cancel the same thing happens. It's as though the software is not letting me enable a password.
I have also tried deleting the software, power cycle the ipad and then re-downloading it again, same problem.
I can't believe I am the only one to have seen this..
maybe time to contact support officially;
1. CHAT-http://www.f-secure.com/en/web/home_gb/support/contact/chat-generally the quickest response.
2. Email; http://www.f-secure.com/en/web/home_global/support/contact/request - ignore the request to send a FSDIAG. file
3. PHONE; http://www.f-secure.com/en/web/home_global/support/contact/call-f-secure-support
keep us posted.