Cannot update to latest definitions
It just says that updates fail. This is both on Automatic and Manual.
On the notepad it is coming up with the following error messages.
[ 3160]Tue Oct 29 22:26:59 2013(2): Connecting to fsbwserver.f-secure.com (no BW proxy, no HTTP proxy)...
[ 3160]Tue Oct 29 22:26:59 2013(3): Update check failed. There was an error connecting fsbwserver.f-secure.com (DNS lookup failure)
Please let me know what to do.
Thanks
Justiceseeker
Comments
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I have this problem too from time to time, but after a few hours it always works again:
2013-10-24 12:51:08.438 [06fc.0844] I: Connecting to guts.sp.f-secure.com (no BW proxy, no HTTP proxy)...
2013-10-24 12:51:08.922 [06fc.0844] I: Update check completed successfully. No updates are available.
2013-10-24 13:51:08.465 [06fc.0844] I: Connecting to guts.sp.f-secure.com (no BW proxy, no HTTP proxy)...
2013-10-24 13:51:08.465 [06fc.0844] I: Update check failed. There was an error connecting guts.sp.f-secure.com (DNS lookup failure)
2013-10-24 13:52:08.728 [06fc.0844] I: Connecting to guts.sp.f-secure.com (no BW proxy, no HTTP proxy)...
2013-10-24 13:52:08.728 [06fc.0844] I: Update check failed. There was an error connecting guts.sp.f-secure.com (DNS lookup failure)
2013-10-24 13:54:08.973 [06fc.0844] I: Connecting to guts.sp.f-secure.com (no BW proxy, no HTTP proxy)...
2013-10-24 13:54:08.973 [06fc.0844] I: Update check failed. There was an error connecting guts.sp.f-secure.com (DNS lookup failure)
2013-10-24 13:58:09.198 [06fc.0844] I: Connecting to guts.sp.f-secure.com (no BW proxy, no HTTP proxy)...
2013-10-24 13:58:09.198 [06fc.0844] I: Update check failed. There was an error connecting guts.sp.f-secure.com (DNS lookup failure)
2013-10-24 14:06:09.429 [06fc.0844] I: Connecting to guts.sp.f-secure.com (no BW proxy, no HTTP proxy)...
2013-10-24 14:06:09.429 [06fc.0844] I: Update check failed. There was an error connecting guts.sp.f-secure.com (DNS lookup failure)
2013-10-24 14:22:09.642 [06fc.0844] I: Connecting to guts.sp.f-secure.com (no BW proxy, no HTTP proxy)...
2013-10-24 14:22:09.642 [06fc.0844] I: Update check failed. There was an error connecting guts.sp.f-secure.com (DNS lookup failure)
2013-10-24 14:54:09.865 [06fc.0844] I: Connecting to guts.sp.f-secure.com (no BW proxy, no HTTP proxy)...
2013-10-24 14:54:09.880 [06fc.0844] I: Update check failed. There was an error connecting guts.sp.f-secure.com (DNS lookup failure)
2013-10-24 15:54:09.917 [06fc.0844] I: Connecting to guts.sp.f-secure.com (no BW proxy, no HTTP proxy)...
2013-10-24 15:54:10.587 [06fc.0844] I: Update check completed successfully. No updates are available.Check again and see if you still have problems.
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Hi Steve
take a look here; http://community.f-secure.com/t5/Security-for-PC/Where-can-I-find-the-product/ta-p/27680
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F-Secure Client Security 9.32 build 112
Downloaded from the UCL website as my wife is a student at UCL.
It is strange because I downloaded on the 5th October. It then didn't download an update for 2 weeks until the 21/10. I then had a few days of updates and now nothing again since the 25th. Every time I try manually it says the update has failed.
JS
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You could try the following;
1. It might be worth trying the Automatic Update Reset Tool: ftp://ftp.f-secure.com/support/tools/FSAUA-Reset/ . You only need to execute it and it will clear the databases and re-download new ones.
2. Or you download the latest databases manually and install them. Download and run fsdbupdate9.exe which contains a new copy of all the databases (Antivirus, Spyware, Spam, Parental, etc).
If the above does not help, try a uninstall/reinstall of F-Secure.
If all else fails contact support providing a FSDIAG;
How to create a FSDIAG.tar.gz file; http://www.f-secure.com/en/web/business_global/support/contact/fsdiag
Contacting support; http://www.f-secure.com/en/web/business_global/support/contact/request
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Hopefully the Automatic Update re-set tool will fix the problem permanently.
I would not use any AV if I could only update every week.
Have you contacted support yet, reporting the problem?
While you are waiting for support to get back to you I would try my previous suggestions.
But let the Forum know how you proceed.
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Hi justiceseeker,
It is normal if you get DNS lookup failure from time to time. But if you get it too frequently, you might want to change to a different DNS that is more reliable such as Google DNS.
So please do:
1) Change to Google DNS
http://www.howtogeek.com/164981/how-to-switch-to-opendns-or-google-dns-to-speed-up-web-browsing/2) After changing it, please flush your DNS. Open up cmd in Administrator mode and type "ipconfig /flushdns" without the " symbol.
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Best regards,
FendyHas somebody helped you? Say thanks by giving kudos. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
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Hi,
I have had a problem already for a while, F-secure could not install updates. In the main menu F-secure just says that Computer is not protected. "Error" and asks to restart the computer.
Operating system Win Vista 32bit, SP1
CPU: Intel Pentium Dual CPU T3200 2GHz
RAM: 2GB
F-Secure Internet Security 2011 10.51 build 106
F-Secure Anti-Virus 9.30 build 16400
F-Secure Automatic Update Agent 8.25 build 4095
F-Secure User Interface 9.50 build 7559
F-Secure Management Agent 8.15 build 35003
F-Secure Parental Control 8.50 build 15480
F-Secure E-mail filtering 1.02 build 7480
F-Secure Network connections 6.27 build
F-Secure Email Scanner 6.00 build 466
F-Secure DeepGuard 3.00 build 171
F-Secure Online Help 2.00 build 1480
F-Secure Customization IS 10.50.01Log file says:
3636]Wed Oct 30 17:57:42 2013(3): F-Secure Automatic Update Agent for WIN32 8.25.4095: Agent started
[ 3636]Wed Oct 30 17:57:59 2013(2): Connecting to retail.sp.f-secure.com (no BW proxy, no HTTP proxy)...
[ 3636]Wed Oct 30 17:58:03 2013(3): Update check failed. There was an error connecting retail.sp.f-secure.com (DNS lookup failure)
[ 3636]Wed Oct 30 17:59:10 2013(2): Connecting to retail.sp.f-secure.com (no BW proxy, no HTTP proxy)...
[ 3636]Wed Oct 30 17:59:10 2013(3): Update check failed. There was an error connecting retail.sp.f-secure.com (DNS lookup failure)
[ 3636]Wed Oct 30 18:01:10 2013(2): Connecting to retail.sp.f-secure.com (no BW proxy, no HTTP proxy)...
[ 3636]Wed Oct 30 18:01:10 2013(3): Update check failed. There was an error connecting retail.sp.f-secure.com (DNS lookup failure)
[ 3636]Wed Oct 30 18:04:16 2013(2): Connecting to retail.sp.f-secure.com (no BW proxy, no HTTP proxy)...
[ 596]Wed Oct 30 18:04:43 2013(3): Downloaded 'F-Secure Gemini Update 2013-10-30_01' - 'gemdb' version '1383119914' from retail.sp.f-secure.com, 4603484 bytes (download size 3649 bytes)
[ 5772]Wed Oct 30 18:05:02 2013(3): Downloaded 'F-Secure Hydra Update 2013-10-30_01' - 'hydrawin' version '1383124858' from retail.sp.f-secure.com, 10738288 bytes (download size 169641 bytes)
[ 5520]Wed Oct 30 18:08:27 2013(3): Installation of 'F-Secure Content Classification Engine 2010-01-08_21' : Failed, will retry
[ 4072]Wed Oct 30 18:09:05 2013(3): Downloaded 'F-Secure Aquarius Update 2013-10-30_05' - 'aquawin32' version '1383135113' from retail.sp.f-secure.com, 324917271 bytes (download size 523592 bytes)
[ 3636]Wed Oct 30 18:09:33 2013(2): Update check completed successfully.I appreciate any help. Thanks!
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Hi Boxi
First, I would upgrade to the latest version of F-Secure IS, the 2014 version; http://www.f-secure.com/en/web/home_global/support/installers
If that does help then try some of the suggestions earlier in this thread.
If all else fails contact support providing a FSDIAG;
How to create a FSDIAG.tar.gz file; http://www.f-secure.com/en/web/home_global/support/contact/fsdiag
Contacting support; http://www.f-secure.com/en/web/home_global/support/contact/request
